[FRESHOPP FRESHOPP]

Hello, We have upgraded to the PRO version.

We are having a problem activating a module. The page reloads and the module remains disabled, see the video to understand the problem.

Thanks for your feedback.

Lien : https://porketto-my.sharepoint.com/:v:/p/gaetan_savary/ESKP97JDlJBDjHjA-sRWYf8BqFSTT5mrZisu4eJXI4gt8Q?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&e=sDe6Z0

[Sangita Support Squad]

Sorry to hear that you have faced an issue on your end.
It seems like there is some theme/plugin conflict on your end. Just to be sure, disable all plugins except WooCommerce , MultiVendorX, MultiVendorX Pro on your end. Also switch to some default theme such as twenty twenty three or storefront and check again.
If still the issue persists please create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us.
While sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need any help or face issue in future please do create a new support topic.

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