MultivendorX
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AuthorPosts
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November 1, 2023 at 3:06 PM #196122
webmaster
ParticipantWhen vendors load product above twenty the page navigation is shown at the bottom of their store. When clicking on either the next button or the number it does not load the next set of products.
I have logged this with the theme provider and the faction works everywhere except on the multivendorx vendor store page.
The client wishes to upgrade to pro however the client will only do so once this function is working.
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November 1, 2023 at 3:07 PM #196434
Sangita Support Squad
KeymasterThank you very much. We are closing this thread. If you need help or face issue in future please create a new thread.
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November 1, 2023 at 3:07 PM #196431
webmaster
Participantdone
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November 1, 2023 at 3:07 PM #196426
Sangita Support Squad
KeymasterWe are happy to help.
It would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently. -
November 1, 2023 at 3:07 PM #196424
webmaster
ParticipantHi
Issue has been resolved. Thank you all for your help.
Regards
Andrew -
November 1, 2023 at 3:07 PM #196382
Sangita Support Squad
KeymasterSure. Please let us know if this resolves your issue or not.
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November 1, 2023 at 3:07 PM #196381
webmaster
ParticipantHi
Thank you for your reply. Will test on staging site and get back to you.
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November 1, 2023 at 3:07 PM #196376
Sangita Support Squad
KeymasterKindly add the below code in the functions.php file of your current active theme and check –
add_action('wp_enqueue_scripts', function() { if (mvx_is_store_page()) { wp_dequeue_script('wolmart-theme-async'); } }, 999);
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November 1, 2023 at 3:07 PM #196247
Sangita Support Squad
KeymasterThanks for sharing the details. Our team will check and get back to you. But due to weekend, the reply might get delayed.
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November 1, 2023 at 3:07 PM #196241
webmaster
ParticipantThis reply has been marked as private. -
November 1, 2023 at 3:07 PM #196219
Sangita Support Squad
Keymaster@webmaster Thanks for the confirmation.
We have checked by deactivating the themes /plugins on your end. And it seems like the issue you are facing is coming from the theme because as soon as we switch the theme on your end the page navigation works perfectly fine.
But we are not able to connect to the FTP server. While connecting we are getting the below error –
Status: Connecting to 7triple7.emproductions.co.za:21…
Status: Connecting to 7triple7.emproductions.co.za…
Status: Using username “MVX001”.
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to serverKindly share the correct FTP access so that we can fix the issue on your end.
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November 1, 2023 at 3:07 PM #196184
webmaster
ParticipantThank you so much. Look forward to your response.
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November 1, 2023 at 3:07 PM #196187
Sangita Support Squad
KeymasterOur team is looking into the issue. Once we are done, we will surely let you know.
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November 1, 2023 at 3:07 PM #196190
Sangita Support Squad
KeymasterCan we deactivate plugins/themes on your end for testing purpose?
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November 1, 2023 at 3:07 PM #196196
webmaster
ParticipantHi
Yes, it is a staging site
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November 1, 2023 at 3:07 PM #196179
Sangita Support Squad
KeymasterSorry for the missunderstanding earlier. I understood the issue now. if before page load I am clicking on the navigation it is working
but after proper page load
there is issue
https://www.loom.com/share/ca7b63ae0267454d82cc7df68938dd37
I have send this to our developer. They will check the issue and get back to you. Kindly provide us some time. -
November 1, 2023 at 3:07 PM #196173
webmaster
ParticipantHi
Thank you for your feedback, I do appreciate it.
In the video, you clicked on the page navigation and it didn’t work until you refreshed the page. This is definitely not how the system is supposed to work. A guest on the site will not refresh the page, they will just move on to another site.
Is it using Ajax to perform the function? The rest of the site is using ajax and the page navigation is functioning as it should.
Please if we could escalate this issue as the client is wanting to move forward with the upgrade to pro but only once the rest of the site is functioning as it should.
I have 4 more sites to do for this client and three of them have been designed around the multivendorX pro plugins.
Look forward to your response.
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November 1, 2023 at 3:07 PM #196168
Sangita Support Squad
KeymasterWe have again checked your staging site and the page navigation is working fine there. Kindly check the video https://watch.screencastify.com/v/0PmKPSs5R1Fa2YB0IAy4.
Please clear the cache on your end and check again. Are you using any specific browser? -
November 1, 2023 at 3:07 PM #196144
webmaster
ParticipantThis reply has been marked as private. -
November 1, 2023 at 3:07 PM #196143
webmaster
ParticipantThis reply has been marked as private. -
November 1, 2023 at 3:07 PM #196140
webmaster
ParticipantThis reply has been marked as private. -
November 1, 2023 at 3:07 PM #196139
Sangita Support Squad
KeymasterThanks for sharing the access. But on your staging site the page navigation in the vendor store page is working perfectly fine. Kindly check the video https://watch.screencastify.com/v/XSsYb21WqBUJrYEtD34m.
It seems like the issue is not replicated on the staging site. Kindly replicate the issue on the staging site so that we can check the issue and help you accordingly. -
November 1, 2023 at 3:07 PM #196128
Sangita Support Squad
Keymaster@webmaster Sorry to hear that you are facing this issue. We have checked this on our end and there is no such issue for us in the vendor store page.
As you are facing issue on your end, kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us.
Also while sharing the access don’t forget to mark your reply as private. -
November 1, 2023 at 3:07 PM #196136
webmaster
ParticipantThis reply has been marked as private. -
November 1, 2023 at 5:05 PM #203394
Sangita Support Squad
KeymasterIts been long and we have not heard back from you. We presume your issue is fixed now. We are closing this thread. If you need help or face issue in future please create a new support topic.
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AuthorPosts
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