MultivendorX Pro
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AuthorPosts
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June 1, 2023 at 3:20 PM #192710Rishi ThakkerParticipant
I have used Stripe payment on my site and am facing an issue with my vendor Stripe account it’s showing active card payment.
Whenever I request card payment but it’s showing “Card payments, payouts, and transfers are disabled for this account until missing business information is updated”.
I am going on that account dashboard and clicking on start to Update business information it will redirect to the same page every time.
Even tho I am using those accounts that have all details filled out it will show the same for that as well.
And on my vendor dashboard I am connecting Stripe it will create an all-time new account even tho I am using the same mobile number for login in test mode.
Please review this video: https://www.screenpresso.com/=f5ZF
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June 1, 2023 at 8:18 PM #192719NerdySupportExpert MoumitaKeymaster
Rishi, not to worry.
Basically, all these errors are coming from the admin’s stripe account. Kindly contact the stripe team regarding this.
If you want, we can share our sandbox account details for you to test. -
June 2, 2023 at 9:32 AM #192741Rishi ThakkerParticipant
Yes, Please share your sandbox account details for our testing.
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June 2, 2023 at 4:00 PM #192771NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 5, 2023 at 11:37 AM #192849Rishi ThakkerParticipant
I have used stripe split payment on my site but I was getting issues with stripe. I have connected vendor accounts and purchased a $90 value product. I have set 30% admin commission and the other 70% commission is for vendor. The actual issue is that the admin can’t get any balance on his dashboard and the vendor gets $60.09 on his dashboard.
1. Is there any charges on Stripe for payment?
2. Why admin can’t get any balance?Please review the screenshot: https://www.screenpresso.com/=bKU6c
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June 5, 2023 at 2:23 PM #192865NerdySupportExpert MoumitaKeymaster
@Rishi Thakker, can you please share temporary admin access so we can check.
While sharing the access don’t forget to mark the response as private. -
June 5, 2023 at 3:55 PM #192878Rishi ThakkerParticipantThis reply has been marked as private.
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June 5, 2023 at 7:03 PM #192895NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 6, 2023 at 9:31 AM #192914Rishi ThakkerParticipantThis reply has been marked as private.
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June 6, 2023 at 10:09 PM #192947NerdySupportExpert MoumitaKeymaster
Rishi, it seems like you have removed the commission, module tab. We need to access these data.
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June 7, 2023 at 11:19 AM #192954Rishi ThakkerParticipant
I have unhide the module tab, please check now.
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June 7, 2023 at 5:29 PM #192968NerdySupportExpert MoumitaKeymaster
Rishi, it seems like you are using your own stripe access. I need to have access of your admin’s stripe sandbox details. Can you share that with us.
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June 8, 2023 at 11:28 AM #192994Rishi ThakkerParticipant
Actually we can’t share admin access with you because that’s the client’s stripe access. so we can do one thing we can schedule call via screen sharing so in that way we can give you temporary password of stripe and once your debug process done we will change stripe password. it would be great if your developer can also involve in that call so we can get solution faster as we want.
Let me know which time will be suitable for you so in that way we can schedule call.
Thank you!
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June 8, 2023 at 5:26 PM #193010NerdySupportExpert MoumitaKeymaster
@Rishi Thakker, are you available now i.e. 5.30 pm?
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June 8, 2023 at 5:38 PM #193014Rishi ThakkerParticipant
Yes
We are available! -
June 8, 2023 at 6:00 PM #193017Rishi ThakkerParticipantThis reply has been marked as private.
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June 8, 2023 at 6:14 PM #193019NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 8, 2023 at 6:19 PM #193021Rishi ThakkerParticipant
Okay Great!
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June 9, 2023 at 4:51 PM #193097Rishi ThakkerParticipant
This a small reminder to you guys please join the Meeting at 05:30 PM.
Thanks! -
June 9, 2023 at 5:34 PM #193098Rishi ThakkerParticipant
Hello Team, We are waiting on the call please join call. Thank you!
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The topic ‘Stripe card_payment issue in test mode for vendor stripe account’ is closed to new replies.