[Nathan Wolhendler]

1. When I update a subscription price or trial period what happens to existing subscribers?
2. When I updated the plugin the existing users do not have the cancel subscription button?

[Sangita Support Squad]

Hello @Nathan Wolhendler Our replies are inline with your queries –

1. When I update a subscription price or trial period what happens to existing subscribers?

>>The trial period or subscription price update will not get reflected for the existing subscribers.
The subscription fee and free trial of the plan with which they have subscribed will work for them accordingly.

2. When I updated the plugin the existing users do not have the cancel subscription button?

>>We have checked this on our end. The vendors do have the cancel button on their dashboard (https://prnt.sc/2YAINcY8PllH) to cancel the subscription.
So some other conflict might be there. Please check whether there is any plugin/theme issue.

[Nathan Wolhendler]

How can we raise the price on existing subscribers?

[Sangita Support Squad]

Hello @Nathan Wolhendler I am afraid, but currently we do not have any support for raising a plan price for existing subscribers.
If you want to do so , you can make the subscription of existing vendors on hold and then add them for new plans.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue please create a new support thread.

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