[l.gan]

Hello

I don’t know which plugin is giving the error. But if:
1. The Sumo,Woocommerce and Multivendor X plugin is activated.
2.High-Performance Order Storage included (recommended)
Enable compatibility mode (synchronize orders with the table of records).
3. The administrator issued a refund for the order and suborder (full or partial refund).

In this case, the user’s order page breaks. No errors in the console, no email messages.
https://ibb.co/xJVSTpC
Returned order number (not suborder)
A critical error has occurred on the site.
Learn more about solving problems with WordPress.

Could you check this on your end and debug it? Further accesses. I wrote to Sumo and Multivendor.

[l.gan]

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[Sangita Support Squad]

Hi there, Sorry to hear that you have faced an issue on your end. kindly share a video to show how we can recreate the issue on your end. So that we can check the issue and help you accordingly to solve that.

[l.gan]

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[Sangita Support Squad]

Kindly enable the debug log on your end and share the error message that you get on your end with us. After that we will be able to look into the issue accordingly.

[l.gan]

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[Sangita Support Squad]

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[l.gan]

Thanks guys, tell me, were you able to check why the order synchronization is not working?

If the Suborder order status is updated, the Order is not updated automatically.

Previously this happened automatically.

[Sangita Support Squad]

@l.gan, Are you asking whether the main order status should change if the sub-order status changes?

In that scenario, if one order involves multiple vendor orders, how do you plan to manage the situation where Vendor A marks their part of the order as complete, but Vendor B has not yet shipped their product?

[l.gan]

Thanks for your answer and help.

If Vendor A has marked his suborder as “completed”, but Vendor B’s suborder is still in “processing”, then of course the order should not be marked as completed.

But once Vendor A has marked its suborder as “Completed” and Vendor B has marked its suborder as “Completed”, shouldn’t the parent order be marked as “Completed”?

[Sangita Support Squad]

Yes, once the status of both suborders are same then the parent order status should be synced with them accordingly. We have checked the flow of status synchronization of Suborder with the main order and we are able to recreate the issue of the status not being synchronized on our end.
We will add a fix for this in our next update. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/700.

[l.gan]

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[l.gan]

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[Sangita Support Squad]

Hello @l.gan, Our replies are inlined –
1. I have informed the dev team regarding this. They will look into it and fix these accordingly. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/703.
2. We have installed both the plugins mentioned by you on our end but did not face any such issue mentioned by you. Kindly check the video here https://www.awesomescreenshot.com/video/26281381?key=f74812983f97e5a10a3771f30318fe00.
Now without being able to recreate the issue it is quite difficult for us to assist you with the issue and also if this issue is happening because of conflict with some third party plugin then it is quite difficult for us to debug that and add a solution for that.
So please check if they have any such settings or anything for that the issue might happen.
3. Thanks for informing us. We will fix this in our next MultiVendorX update. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/702.

[l.gan]

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[Sangita Support Squad]

Hi @l.gan
1. Our replies are inline –
We have checked the flow of placing orders for multiple products from different vendors and the order details page and the emails are showing the suborders accordingly. Kindly check these https://tinyurl.com/2yohboqy. https://www.awesomescreenshot.com/video/26339687?key=47fe33bb964d8b224526b8f9ab1629bd
It seems that you might have added some customisation on your end and hence you are facing the issue on your end.
So kindly deactivate all the plugins except WooCommerce and MultiVendorX and also switch to some default theme such as twenty twenty four and check the flow again.
2. We are able to recreate this on our end. We will add a fix for this in our next update. You can keep track of the issue from here https://github.com/multivendorx/MultiVendorX/issues/703.
Let us know if you need any further assistance.

[l.gan]

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[Sangita Support Squad]

Hello @l.gan, We have checked the flow of suborder generation by ordering products from different vendors and the suborders are getting generated accordingly on our end. Kindly check the video here https://www.awesomescreenshot.com/video/26376146?key=33b87665287d8608fab91c08468bccdb.
Now on your end kindly deactivate all plugins except WooCommerce and MultiVendorX and switch to default theme and after that make sure that you are using the latest version of WooCommerce (8.7.0)and MultiVendorX (4.1.7)on your end. After that check again the flow.
If still the issue persists please do create a new staging site where the issue will be replicated and share the staging site access, temporary admin and FTP access of your site . So that we can check the same on your end.
Also while sharing the access don’t forget to mark your reply as private.

[l.gan]

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[Sangita Support Squad]

Kindly create the test site (the replica of your live site)and share the access with us so that we can check the issues on your end. And help you accordingly.

[l.gan]

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[Sangita Support Squad]

Hello @l.gan, Thanks for sharing the admin access with us. Kindly share the FTP access of your staging site as well. Also kindly give us permission to delete and add plugin files on your end.

[l.gan]

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[Sangita Support Squad]

Hi @l.gan, Thanks for the access.
We further checked the issue on your end and found out that the “Blog pages show at most” setting was somehow set to 1 and hence only 1 suborder was getting created. Kindly set these settings as 10 (https://snipboard.io/UFG2IS.jpg ) and then check the flow of suborder generation by placing orders from different vendors.
Regarding the fatal error, can you please check the flow only with the WooCommerce, MultiVendorX, Performance lab and Permalink manager on your end and let us know if the same issue occurs.

[l.gan]

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[Sangita Support Squad]

We have contacted the theme team regarding this. Once we hear back from them we will keep you informed as well.

Thanks for your understanding.

[l.gan]

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[l.gan]

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[Sangita Support Squad]

Kindly share the test site URL too so that we can check the issue on your site and help you acciordingly.

[l.gan]

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[Sangita Support Squad]

Thanks for sharing the access with us. Our dev team is looking into this issue on your end. Kindly give us some time. Once they add a fix for this we will let you know.

You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/717.

[l.gan]

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[Sangita Support Squad]

Hi @l.gan, our team will check these and get back to you accordingly. Kindly give us some time.

[Sangita Support Squad]

Our team has checked the overriding of the template and it is working fine. Kindly check the screenshot here https://prnt.sc/iKLHaPr_8SuV.
You just need to follow the below mentioned overriding path to override the cart.php template file.
yourtheme/woocommerce/cart/cart.php.

Let us know if you need any further assistance from our end.

[l.gan]

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[Sangita Support Squad]

Hello @l.gan, Kindly create an admin product and check the same cart flow for that product and share a video of the same showing whether you face the same issue for that product and also keep us posted.

[l.gan]

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[l.gan]

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[Sangita Support Squad]

No, I mean to say add a product from the admin dashboard and then from the customer account add that admin product in the cart and check the flow and share a video of the same.

[l.gan]

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[Sangita Support Squad]

@l.gan, Kindly check the below mentioned flows on your end and let us know about the same –
1. Add products from the admin dashboard and do not assign them to vendors just be it as admin products and then check if the issue with the cart remains.
2. If the issue remains for the admin products too then kindly remove all your custom code from your end and then check the flow of adding products from multiple vendors on your end.

Also if the issue is coming because of any custom code from our end then please do let us know which code is causing the issue because it is really hard for us to look at all the custom code added by you and help you to solve the issue.

Thanks for your understanding.

[l.gan]

Sangita, thank you for your answer.

Please tell me, is there a way to completely disable the replacement of the cart with the MultivendorX template?
Is there a special code?

At the same time, I need to leave all other options in the settings: MultivendorX – Settings – Orders – Display Suborder in mail (Display suborder number in mail.)

I think this would solve all my problems in this topic.

[Sangita Support Squad]

Can you please confirm if all your issues were fixed with default theme and without any customisation ?

[l.gan]

Sangeeta, thank you for your answer and your help.
We have identified 3 problems with the cart:

1. Notifications about errors in the cart – I see that there is a topic on solving this problem – ok.

2. “Subtotal” is missing in the MultivendorX template: this is a conflict with the Woodmart theme.
Due to this, I am not sure that it is possible to resolve this conflict at the moment and perhaps in the near future, I ask you for a solution in the form of a special code to disable the function of changing the cart template to the Multivendor X template if the MultivendorX setting is enabled – Settings – Orders – Display Suborder in mail (Display suborder number in mail.)

3. When switching to the Storefront theme, there is still a problem with the fact that the MultivendorX cart template for 2 or more vendors does not switch to the Vokommerche template, after deleting the goods and the balance in the cart of only 1 vendor, after rebooting Ajax. I have previously recorded a video for you with this problem.
If I disable the function of changing the cart to the MultivendorX template if there are products from 2 or more vendors, then this problem will not arise for me either.

Please, could you share the code for disabling the function of changing the cart template to the MultivendorX template if there are 2 or more vendors in the cart? Let me remind you that I need to leave all other features of MultivendorX – Settings – Orders – Display Suborder in mail (Display suborder number in mail.)

Thank you for your time and understanding.

[Sangita Support Squad]

Kindly give us some time to check these and get back to you accordingly.

[Sangita Support Squad]

Hello @l.gan
Our replies are inline with your queries –
1. Notifications about errors in the cart – I see that there is a topic on solving this problem – ok.
>>In our next update we will add a fix for this issue accordingly.
2. “Subtotal” is missing in the MultivendorX template: this is a conflict with the Woodmart theme.
Due to this, I am not sure that it is possible to resolve this conflict at the moment and perhaps in the near future, I ask you for a solution in the form of a special code to disable the function of changing the cart template to the Multivendor X template if the MultivendorX setting is enabled – Settings – Orders – Display Suborder in mail (Display suborder number in mail.)
>>We have already written to the Woodmart theme team regarding this. Once we hear back from them we will surely keep you posted.
3. When switching to the Storefront theme, there is still a problem with the fact that the MultivendorX cart template for 2 or more vendors does not switch to the Vokommerche template, after deleting the goods and the balance in the cart of only 1 vendor, after rebooting Ajax. I have previously recorded a video for you with this problem.
If I disable the function of changing the cart to the MultivendorX template if there are products from 2 or more vendors, then this problem will not arise for me either.
Please, could you share the code for disabling the function of changing the cart template to the MultivendorX template if there are 2 or more vendors in the cart? Let me remind you that I need to leave all other features of MultivendorX – Settings – Orders – Display Suborder in mail (Display suborder number in mail.)
>>We have tested the process of adding products from multiple vendors using the default storefront theme and did not encounter the issues you described. It appears that the problem may be due to custom code that has been added on your end. Unfortunately, our free support resources are limited, making it challenging for us to debug and identify problems within custom code.
We kindly ask that you review your custom code to determine which part may be causing the issue. Once you have identified the problematic code, please inform us. We will certainly provide assistance to help resolve the issue you’re facing.

[l.gan]

Sagita thanks for the answer

Please can you share the special code to disable the function of changing the cart template to the Multivendor X template if the MultivendorX setting is enabled – Settings – Orders – Display Suborder in mail (Display suborder number in mail.). I only need to leave the Woocommerce cart template.

But I also need to leave all the other functions that are included in the “Display Suborder in mail”.

Thank you

[Sangita Support Squad]

Hi @l.gan, As you are facing issue on your end with the cart template, so kindly deactivate the “Display product seller” setting on your end for once and check if the issues persist.

And keep us informed about the same.

[l.gan]

Sangita, thank you for your patience and help, it helped me.

My question is closed. Please mark the topic as “solved”.

[Sangita Support Squad]

Great to hear that.
It would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.

[l.gan]

I did this a long time ago, but if I could appreciate your help again, I would also give 5+ stars.

[Sangita Support Squad]

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