MultivendorX
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AuthorPosts
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July 18, 2024 at 7:30 AM #221739
noircloud
ParticipantTesting my site and I was able to register as a new vendor. It shows up on the list of vendors and I got an email with the password but when I try to log into vendor dashboard, it just sends me back to the login page.
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July 18, 2024 at 10:31 AM #221744
Sangita Support Squad
KeymasterHello @noircloud, I’m sorry to hear you’re experiencing an issue. We’ve checked the vendor login flow on our end, and everything is working fine.
Now as you are facing issue on your end kindly deactivate all plugins except WooCommerce and MultiVendorX, and switch to a default theme like Twenty Twenty-Four or Storefront. If the issue persists, please create a staging site where the issue can be replicated. Share the URL, temporary admin, and FTP access with us so we can investigate further.
When sharing this information, please mark your reply as private
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July 18, 2024 at 10:25 PM #221766
noircloud
ParticipantThis reply has been marked as private. -
July 19, 2024 at 10:16 PM #221798
Sangita Support Squad
KeymasterHi there, Thanks for sharing the access details with us. Can we install the “Email log” plugin on your site to check the vendor registration flow?
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July 19, 2024 at 10:31 PM #221799
noircloud
ParticipantSure, please do what you need to do.
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July 20, 2024 at 1:58 PM #221802
Sangita Support Squad
KeymasterThanks for your confirmation. Kindly provide us some time to check the issue on your end and we will get back to you accordingly.
Please note our replies might get a little delayed as we are closed during the weekends.
Thanks for your understanding.
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July 20, 2024 at 10:22 PM #221805
noircloud
ParticipantNo problem. Thank you for looking into it.
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July 21, 2024 at 12:37 PM #221808
Sangita Support Squad
KeymasterThanks for your understanding. We will get back to you as soon as possible.
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July 21, 2024 at 12:37 PM #221809
Sangita Support Squad
KeymasterThanks for your understanding. We will get back to you as soon as possible.
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July 22, 2024 at 10:56 AM #221827
Sangita Support Squad
KeymasterHello There, It seems like somehow your database got corrupted and as a result of it you are facing the issue on your end. So can you please confirm if we can reset the database of your site to check the issue further?
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July 22, 2024 at 6:02 PM #221840
noircloud
ParticipantYes, please. Do we know why it got corrupted?
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July 22, 2024 at 6:22 PM #221841
Sangita Support Squad
Keymaster@noircloud,It’s quite unusual that the flow is still not working even after resetting the database. Rest assured, our team will debug the issue and provide a solution.
Please share your site’s FTP access so we can review and make the necessary changes. Remember to mark your reply as private when sharing the access.
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July 22, 2024 at 6:25 PM #221842
noircloud
ParticipantI don’t think I have FTP access with my host.
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July 22, 2024 at 6:36 PM #221843
Sangita Support Squad
KeymasterNot to worry. You just need to get in touch with your server team and ask for the details and they will share the access details with you. This will not take much time for the team.
Looking forward to hear back with the details.
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July 22, 2024 at 7:31 PM #221844
noircloud
ParticipantThis reply has been marked as private. -
July 22, 2024 at 7:52 PM #221845
Sangita Support Squad
KeymasterThanks for sharing the access details with us. Our team will check the issue on your end and we will get back to you as soon as possible.
Also I will request you to increase the validity for the access.
Thanks again for your understanding and cooperation so far. -
July 23, 2024 at 5:24 AM #221849
noircloud
ParticipantThis reply has been marked as private. -
July 23, 2024 at 3:48 PM #221870
Sangita Support Squad
KeymasterThanks for providing the details. Kindly provide us some time to debug the issue on your end. We will get back to you accordingly.
Thanks for your understanding and cooperation so far.
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August 9, 2024 at 3:46 PM #222216
Sangita Support Squad
KeymasterHi there, First and foremost, we sincerely apologize for the delay in addressing your issue.
Unfortunately, we’re unable to access your site with the login credentials provided. Could you please share updated admin and FTP access details so our team can further investigate and assist in resolving the issue?
When sharing the updated access details, please remember to mark your reply as private.
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