[Cyan Marketing]

Hi,

We are working with our client to improve the usability for vendors in registering and setting up their profile and products (in this case services). And the following questions have come up:

— The normal page header and footer, isn’t being picked up on some pages such store policies and the page vendors land on after subscribing. How can we ensure this does show? It’s the Avada theme using Layouts and they are set as Global. Their profiles are fine – https://afrostylists.com/stylists/traceys-tresses/ but on clicking Store Policies it can go very wrong – https://afrostylists.com/stylists/tsbeautyace/policies/ however my colleagues test profile looks a little bit better since they added the header image but the footer isn’t full width – https://afrostylists.com/stylists/traceys-tresses/policies/

— On the vendor dashboard add a product can the following be hidden: base, block, display cost as they seem more relevant to products not services?

— Is it also possible to rename Products to Services on the Vendor Dashboard side?

— Does the Vendor Registration form fields ‘Store Name’ and ‘Store Description’ populate the profile if they are approved?

— Can we edit the page that they see after signing up and paying which my colleague testing described as follows: “Proceeded to store set up form. Decided not to skip this section so I could test it. Once complete you get 4 options, create a product, visit dashboard, payment configure and store customize. ‘Create a product’ is the dominant button. Is this correct? Just making sure this is the best option for the user. Note. the logo is massive on this screen.”. It would be better to focus on them logging into the Vendor Dashboard or Customising their Store first.

Thanks,
Kirsty

[Sangita Support Squad]

Hello Kristy, Thanks for getting in touch with us.

It would be really helpful if you could share some screenshots or a short video detailing the changes you’d like to implement and the issues you’re encountering. This will allow us to better understand your requirements and assist you more effectively.

[Sangita Support Squad]

Hi there, We’ve reviewed your queries further and here are our responses:
1. Avada Theme Layout (Header/Footer Not Displaying):
The missing header and footer on pages like Store Policies may be related to layout configuration. To investigate this further, kindly create a staging site (a replica of your live site and share the temporary admin access so we can check the settings directly and troubleshoot accordingly.
2. Vendor Dashboard Customization:
For changes like hiding “base, block, display cost” fields or renaming “Products” to “Services,” please share specific screenshots or a short video. This will help us better understand your expectations and advise you accurately.
3. Vendor Registration Form – Store Name & Description:
Currently, the ‘Store Name’ and ‘Store Description’ fields are auto-populated in the vendor profile only when vendor approval is set to automatic.
For manual approvals, this functionality is planned for a future update. You can track the progress here:
https://github.com/multivendorx/mvx/issues/970
4. Post-Registration Page (After Subscription):
To assist with customizing the page vendors see after signing up (e.g., button options or layout concerns), we kindly ask you to share screenshots or a short video
Please be sure to mark your reply as private when sharing access details. We’ll be happy to review everything and provide you with a solution.

[Cyan Marketing]

This reply has been marked as private.

[Anushka Sinha]

Hi there,
Thank you for sharing the details of your query. Please find our responses below:
1. Base Price, Block Price & Display Cost:
These fields are part of the Booking Product setup. You can find detailed documentation explaining each term here:https://multivendorx.com/docs/knowledgebase/booking-product/#cost-tabnbsp
Renaming “Products” to “Services”:
You can use the Loco Translate plugin to change the term “Products” to “Services” across the vendor dashboard. You can check this documentation to know more about loco translation plugin : https://multivendorx.com/docs/knowledgebase/multivendorx-translation-guide/

2. Add products before customising profile: If you want any specific changes you’d like to see on that page, please do let us know. We’ll be happy provide a possible solution.

3. Issues on Vendor Dashboard
– All Bookings 404 Error & Google Calendar Page Blank:
Sorry to hear you’re experiencing the issue.We have informed Our dev team and they’re will be working on a fix. This should be resolved in an upcoming update.
– Catalog Visibility Toggle & Business Hours Not Displaying Properly:
We tested this on our setup and everything appears to be working fine. You can refer to the screenshots below:
Catalog Visibility Toggle: https://snipboard.io/d5nbK6.jpg
Business Hours Display: https://snipboard.io/Ufjol7.jpg
The display issues you’re experiencing seem to be theme-related. To help troubleshoot this, we’ll need FTP access to your staging site. Also, please confirm if we can temporarily deactivate the theme and plugins to identify the root cause.

Also,the credentials you shared weren’t marked as private. We have marked the reply private for you. Please make sure to mark your reply as private while sharing sensitive details like FTP credentials.
Looking forward to your response.

[Anushka Sinha]

Hi there!We have further reviewed your queries and our replies are inline –

1. Google Calendar:
The Google Calendar settings page in the vendor dashboard (see screenshot: https://snipboard.io/ThvINU.jpg ) is only meant for syncing the google calendar.
Now if you are looking for anything further or facing any issue could you please share a screenshot or short video of that. It would help us understand what might not be working as expected.
2. All Bookings Page:
Regarding the 404 error when clicking “All Bookings” , we’ve checked the flow on our end and found no issue (reference: https://snipboard.io/L0mQKO.jpg ).
To help us replicate and resolve the issue on your staging site, please share the FTP access details. This will allow our team to investigate the problem directly and provide a solution.
Looking forward to your response.

[Cyan Marketing]

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[Cyan Marketing]

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[Cyan Marketing]

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[Sangita Support Squad]

Thank you for providing the credentials. Kindly provide us some time to check and we will keep you posted accordingly.

[Cyan Marketing]

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[Cyan Marketing]

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[Anushka Sinha]

Hi there,
Thank you for sharing the FTP details. However, we noticed that the username is missing from the information provided.

Could you please share the FTP username so we can proceed further?

Looking forward to your response.

Please make sure to mark your reply as private while sharing sensitive details .

[Cyan Marketing]

This reply has been marked as private.

[Anushka Sinha]

Hi @Cyan,

Thank you for sharing the username , I thought it was the host name.

Could you kindly share the FTP host name of your staging site as well?

Please make sure to mark your reply as private while sharing sensitive details .

Looking forward to your response.

[Cyan Marketing]

This reply has been marked as private.

[Anushka Sinha]

Hi there,

Thank you for sharing the details. We were able to successfully connect using the credentials you provided.

We’ve informed our development team about the issue, and they will be investigating and working on a fix shortly. We’ll keep you updated as soon as we hear from them.

We truly appreciate your patience and cooperation in the meantime.

[Anushka Sinha]

Hi,

Could you please share the admin access credentials for the staging site you provided?

The details you’ve shared so far include FTP access and vendor dashboard access, but we’ll need the admin access to troubleshoot the issue further.

Kindly share the admin login at your earliest convenience , we’re waiting to proceed.

Please make sure to mark your reply as private while sharing sensitive details .

[Anushka Sinha]

Hi there,
We’re waiting for the admin access to proceed with further troubleshooting. Kindly share it at your convenience so we can continue investigating the issue.
Please make sure to mark your reply as private when sharing any sensitive information.

[Anushka Sinha]

Hi @Cyan,
Regarding the issue where All Bookings redirects to a 404 page, we’d like to let you know that this issue have occurred in the latest version of the Bookings module.
Our development team has identified the issue and will be working on a fix. Kindly allow us some time- this will be addressed in an upcoming update.
We appreciate your patience and understanding.

Also , we are waiting for the admin access of the staging site to proceed with further troubleshooting regarding the Avada Theme issue. Kindly share it at your convenience so we can continue investigating the issue.
Please make sure to mark your reply as private when sharing any sensitive information.

[Cyan Marketing]

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[Anushka Sinha]

This reply has been marked as private.

[Sangita Support Squad]

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[Cyan Marketing]

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[Anushka Sinha]

Hi there,

Thank you for the update.

As mentioned earlier, since we were unable to connect using the FTP credentials you provided, we suggested an alternative for a quicker resolution. If you could add the code snippet we shared earlier to the functions.php file of your active theme, it will add a label to each script on your site. This will help us identify which scripts are being loaded and easily dequeue the one causing the issue.

Alternatively, if you prefer, we can wait until the FTP credentials are updated to proceed with further troubleshooting.

Regarding the Google Drive link – we’ve granted access, and you should now be able to download the updated plugin and test it on your end.

Please let us know how you’d like to move forward with the FTP. Make sure to mark your reply as private when sharing any sensitive information.

We’ll wait for your response.

[Cyan Marketing]

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[Sangita Support Squad]

Hello there, We’ve applied a fix on your site. Kindly check and let us know if everything is working as expected.

If you need any further assistance, feel free to reach out.

[Cyan Marketing]

This reply has been marked as private.

[Sangita Support Squad]

Hello Kirsty, You can simply add the below code in the functions.php file of your current active theme in your live site –


function wcmp_dequeue_template_js() {
if( is_vendor_dashboard() ) {
wp_deregister_script('jquery-fitvids');
wp_dequeue_script('jquery-easing');
wp_dequeue_script('bootstrap-tooltip');
wp_deregister_style( 'bootstrap-transition' );
wp_dequeue_style('fusion');
wp_deregister_style( 'modernizr' );
wp_dequeue_style( 'cssua' );
wp_dequeue_style('jquery-lightbox');
wp_dequeue_script('jquery-mousewheel');
wp_dequeue_script('fusion-equal-heights');
}
}
add_action( 'wp_enqueue_scripts', 'wcmp_dequeue_template_js', 99999999999999999999 );


Let us know if you need any further assistance.

[Sangita Support Squad]

As we haven’t heard back from you in a while, we’ll assume your query has been resolved and will be closing this thread for now. If you face any issues in the future or need further assistance, please feel free to create a new support thread.

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