[Timothy Reynolds]

Hello, recently we’ve discovered that Vendors can upload their digital products, or paste the link.

However, once the file is uploaded or the URL has been submitted for the digital product, all variations of the old files are removed, and the most recent file uploaded or the URL disappears as well. Making it so they cannot add new files to their products.

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

Can you please help us by sharing a detailed steps on how to recreate the issue at our end, so that we can test the same at our end and help you more efficiently. A video of the issue will be much appreciated.

[Timothy Reynolds]

Here is the video you’ve requested. Vendors can upload files but they don’t attach to the product itself.

https://www.youtube.com/watch?v=aDRHCzv12S4

Thanks,

Tim

[MVX Support Ninja]

Hello,

We have tested it at our end and it is working fine as you can see here https://www.loom.com/share/e08d6372ec4c4d6f8bb4650aaff8e1b1

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[James]

Hello,
I have the same problem “Vendors can upload files but they don’t attach to the product itself”
When they “Submit” the product online, the file disappear
And it’s new because it use to work before .
Best regards.
James.

[Timothy Reynolds]

Yes it use to work no problem.

It’s important to note that Administrator accounts can attach files with no issue, it only happens when the Vendor themselves attach a file.

Thank You,

Tim

[James]

I have done the test you have done but yes it work as an admin. But i doesn’t work as a vendor .
You have done the test as an admin not as a vendor.
There is no use for admin to create a product on a market place it’s the vendor who create the product.
Best regards.
James.

[Timothy Reynolds]

Here is the video you’ve requested.

https://www.youtube.com/watch?v=aDRHCzv12S4

Vendors can upload files but they don’t attach to the product itself. This wasn’t an issue before the last update.

Thank You,
Tim

[MVX Support Ninja]

Hello,

We have found the issue at our end and you can track it from here https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/749

[James]

Hello,
I went to the link you posted but i just see the problem not the solution to solve the problem :/
Can you explain how to solve this problem ?
Best Regards.
James.

[MVX Support Ninja]

The link shared above is where you can track the progress of the issue and our team has already started working on it. We will be sharing a fix on the issue by next week.

[James]

Hello,
I see on the link shared the problem seems to be fixed.
How do i fix it from my end until there is a update on the pluggin ?
Best Regards.
James.

[MVX Support Ninja]

Kindly after downloading the plugin from here – https://github.com/cool-raju/dc-woocommerce-multi-vendor/tree/fix/742
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

[James]

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[James]

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[James]

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[James]

sorry for the spam something went wrong.
Best Regards.
James.

[MVX Support Ninja]

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[James]

Hello,
I have try other pluggin and the prb is a bit similar, i think it come from a conflict between this “fix update” and the coding from the change of review : https://multivendorx.com/support-forum/topic/product-reviews-vendor-reviews/#post-106635
Best Regards.
James.

[MVX Support Ninja]

With the latest update the change review code might not work. So we will suggest you first test it by removing the change review code https://multivendorx.com/support-forum/topic/product-reviews-vendor-reviews/#post-106635 then see if everything is working fine.

Then with the help of this change review code, you have to do custom coding in the similar way at your end.

[James]

Hello,

It use to work perfectly before this update.. so i think i will just wait for the next update, can you tell me when the next wcmp update will be ?

Because I have 2 type of code from the review :
product-reviews-vendor-reviews/#post-106635
+
customer-rate-product-vendor/#post-118156

i dont really want to get rid of because i need them.

Best Regards.
James.

[James]

Hello,

I think i will have to wait untill next WCMP Official update because i have other code to change the reviews original code.
https://multivendorx.com/support-forum/topic/customer-rate-product-vendor/#post-118156
+
https://multivendorx.com/support-forum/topic/product-reviews-vendor-reviews/#post-106635
and it will be a mess, originaly i am not a webdesigner so my head is spining on all of this.
I just hope the next WCMP update will be soon. can you tell me when it would be ?

Best Regards;
James;

[James]

Hello,

I think i will have to wait for the next WCMP official update. because i have 2 type of code from the review :

https://multivendorx.com/support-forum/topic/product-reviews-vendor-reviews/#post-106635
+
https://multivendorx.com/support-forum/topic/customer-rate-product-vendor/#post-118156

and it starting to be a big mess there, i am not a webdesigner normaly. this is why i use all done pluggins ^^

when the next wcmp official update will be ? then everything will work fine like before the last update 🙂

Best Regards.
James.

[James]

Hello,

It use to work perfectly before this update.. so i think i will just wait for the next update, can you tell me when the next wcmp update will be ?

Because I have 2 type of code from the review :
https://multivendorx.com/support-forum/topic/product-reviews-vendor-reviews/#post-106635
+
https://multivendorx.com/support-forum/topic/customer-rate-product-vendor/#post-118156

i dont really want to get rid of because i need them.

Best Regards.
James.

[MVX Support Ninja]

We will be be releasing our next update within 2 weeks.

[Author]

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