[Chris Lovchik]

When trying to create a downloadable product I go to Add File then choose file. I get “Sorry, you are not allowed to upload this file type”. I also see Maximum upload file size: 1 MB. My files are always large. Where do I change this?

[Sangita Support Squad]

Hello, sorry to hear you’re experiencing an issue. Could you let us know what type of file you’re trying to add? This will help us better understand your situation and assist you more effectively.

[Chris Lovchik]

The files are .stl .obj .ptn .rvn .mpc .3mf

[Sangita Support Squad]

Thank you for sharing the details. Kindly provide us some time to check and we will get back to you accordingly.

[Sangita Support Squad]

@Chris Lovchik, we truly appreciate your cooperation. After checking on our end, we found that WooCommerce itself does not support the mentioned file types. Since MultiVendorX follows WooCommerce’s core functionality, these file types are not supported for vendors either.

If you would like to allow vendors to upload these file types, you may need to implement some custom modifications.

Please let us know if there’s anything else we can assist you with. We’re happy to help!

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’ll assume your query has been resolved and will close this thread for now. If you encounter any problems or need assistance in the future, please don’t hesitate to create a new support thread—we’ll be happy to help.

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