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Thanks Sangita, I am confirming that these versions: Elementor version 3.25.11 and Elementor Pro version 3.25.5 do indeed fix the issue
Thank you. Just as a side note, I have downgraded Elementor Pro to 3.26.3 an still see the problem exists, so are you 100% sure this is due to only a recent Elementor issue but more related to MVX instead?
Hi Sangita
ooking at the github link above, it seems they have closed the request so I doubt you’ll get anymore support this way. Also, they did ask who ‘We’ are, so it was not clear that you were asking on behalf of MVX. From what I can deduce they think this is a personal request, rather than coming from a company..
..perhaps time for this to be escalated via your C Suite to theirs as a last resort?
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Hi Sangita
I really don’t have the time to chase up incompatibility issues with vendors, this is an issue that you should be able to resolve on behalf of me, the paying customer. So I will await your reply on this urgent matter. I have done all the troubleshooting to prove the problem exists, so please try and resolve as soon as possible
Thank you, I have tried all the suggestions you mentioned and none work. Enabling Safe mode is not feasible for me because in doing so, it removes certain elements from the Elementor pages which renders the page, but not as it should look. Besides, running Elementor in Safe mode all the time should not be necessary, and should only used for troubleshooting.
The issue is with MVX and Elementor Pro, I have eliminated all other possibilities, please can you investigate and fix the issue?
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Note I have also tried using the default 25 WordPress theme to eliminate any theme conflicts, same result
Thanks Sangita, I can confirm the UX is fixed now as expected, many thanks for the quick turnaround on this !! 🙂
