[dgtise]

Hi

I am having issues enabling Elementor Pro with MVX (Free version, enabling Pro version makes no difference). I have disabled all plugins (with the exception of MVX And WooCommerce + Elementor Free ) and this works. As soon as Elementor Pro is activated, I cannot edit any Elementor pages and the twirling circle of death appears.

I will post a link in a private window below:

[dgtise]

Note I have also tried using the default 25 WordPress theme to eliminate any theme conflicts, same result

[Sangita Support Squad]

Hello, Thank you for reaching out to us. The issue you’re experiencing is due to the recent update of Elementor Pro. However, you can follow the steps outlined in this documentation to resolve it: https://multivendorx.com/docs/faqs/elementor-widget-section-loading-while-desiging-the-store-page/.

If you need any further assistance, please don’t hesitate to let us know.

[dgtise]

Thank you, I have tried all the suggestions you mentioned and none work. Enabling Safe mode is not feasible for me because in doing so, it removes certain elements from the Elementor pages which renders the page, but not as it should look. Besides, running Elementor in Safe mode all the time should not be necessary, and should only used for troubleshooting.

The issue is with MVX and Elementor Pro, I have eliminated all other possibilities, please can you investigate and fix the issue?

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[dgtise]

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[dgtise]

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[Sangita Support Squad]

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[dgtise]

Hi Sangita

I really don’t have the time to chase up incompatibility issues with vendors, this is an issue that you should be able to resolve on behalf of me, the paying customer. So I will await your reply on this urgent matter. I have done all the troubleshooting to prove the problem exists, so please try and resolve as soon as possible

[Sangita Support Squad]

@dgtise, Thanks for getting back. I completely understand your concern, and I want to assure you that our team has been actively working on this internally.

The conflict has arisen due to changes made on Elementor’s end, and having detailed information from their team would have allowed us to implement a fix much more efficiently and easily. We have already reached out to them regarding this issue (https://github.com/elementor/elementor/issues/29865), but unfortunately, we haven’t received any meaningful assistance so far.

That said, our team is continuing to work on this, and we’re hopeful that we’ll be able to provide you with an update soon. We truly appreciate your patience and understanding.

[dgtise]

Hi Sangita

ooking at the github link above, it seems they have closed the request so I doubt you’ll get anymore support this way. Also, they did ask who ‘We’ are, so it was not clear that you were asking on behalf of MVX. From what I can deduce they think this is a personal request, rather than coming from a company..

..perhaps time for this to be escalated via your C Suite to theirs as a last resort?

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[Sangita Support Squad]

Thank you for your insights. We did notice that the original GitHub request was closed, so after that, we created another thread seeking assistance. However, we still haven’t received any impactful support from their team.

That said, our development team is actively working on this, and we will keep you posted as soon as we have an update. We truly appreciate your patience and support.

[dgtise]

Thank you. Just as a side note, I have downgraded Elementor Pro to 3.26.3 an still see the problem exists, so are you 100% sure this is due to only a recent Elementor issue but more related to MVX instead?

[Sangita Support Squad]

@dgtise, There are no issues with MultiVendorX when using Elementor version 3.25.11 and Elementor Pro version 3.25.5 or earlier. The issue started appearing in later versions of Elementor and Elementor Pro.

However, as mentioned, our team is actively investigating this, and we will keep you updated on any progress.

[dgtise]

Ok thanks for the info, I will see if I can downgrade even more to get this working (for now)

[dgtise]

Thanks Sangita, I am confirming that these versions: Elementor version 3.25.11 and Elementor Pro version 3.25.5 do indeed fix the issue

[Sangita Support Squad]

@dgtise, Great to hear that. Also as soon as we will have an update from our end we will surely keep you posted.

[Sangita Support Squad]

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[Sangita Support Squad]

@dgtise, I hope you’re doing well. I just wanted to follow up to see how the provided fix is working for you.

[dgtise]

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[Sangita Support Squad]

@dgtise, Thank you for getting back to us. The fix we provided addresses the issue with Elementor and Elementor Pro’s latest version. Please confirm if everything is working fine with the latest versions of Elementor and Elementor Pro on your end.

Regarding the issue with the custom store slug, we have filed it to our Git repository and will be providing a fix soon. You can track the progress of this issue here: https://github.com/multivendorx/MultiVendorX/issues/906.

[dgtise]

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[Sangita Support Squad]

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[dgtise]

That’s all done, many thanks…please close the ticket

https://wordpress.org/support/topic/exceptional-service-21/

[Sangita Support Squad]

@dgtise, Thank you for your kind words! We’re closing this thread for now, but if you encounter any issues in the future or have any queries, please feel free to create a new support ticket. We’re always happy to help!

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