[Frank Kelly]

Sangita,
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I set the vendor store permalink as shown in the image you provided, but unfortunately, the “Get Support” button is still not functioning as outlined in the documentation.
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I also reviewed the themes you have listed as compatible with MultivendorX (MVX). Of those I checked with a working MultivendorX (MVX) vendor store page, none displayed the “Get Support” button. As such, I’ll disable this feature for now. Hopefully, a fix will be introduced in future updates to resolve this issue.
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On a positive note, I was able to identify one of the problems in the MVX CSS that causes a conflict with the MartFury theme. I will share the details in the post related to the MartFury theme issues.

Thank you for your support, and I look forward to any updates or solutions in future releases.

Best regards,
Frank J

[Frank Kelly]

Dear Sangita,
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I hope this message finds you well. I wanted to clarify and follow up regarding the ongoing issue with the “Get Support” button.
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After any changes your team may have made, I tested the “Get Support” button on the site, but it still did not function as expected. This time, I tested it on two browsers—Chrome and Opera.
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When I initially set up the site for your team to troubleshoot, the Storefront theme was activated. After your first post informing me that a permalink adjustment had resolved the issue, I tested the button with the Storefront theme still in place, but it did not work. Since then, I noticed that the MartFury theme has been reactivated, which leads me to assume someone from your team responded to my initial post and made further adjustments.
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A couple of questions:
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I did not make any permalink changes myself, so I was unaware of what adjustments may have been made. If a permalink adjustment was intended to resolve the issue, could you confirm what the correct permalink should be? This is particularly important as I’ll need to ensure the correct permalink is used on the production site, where the current permalink is set to: creator.
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Could you please verify the behavior of the “Get Support” button on your end? Despite my testing, the button does not appear to function according to its documented behavior.
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I look forward to your confirmation and any updates regarding this issue. Please let me know if additional information or action is needed on my part.
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Best regards,
Frank J

[Frank Kelly]

Subject: Follow-Up on the “Get Support” Button Issue

Sangita

I wanted to follow up on the ongoing issue with the “Get Support” button, as well as provide an update on the steps I’ve taken and observations I’ve made so far.

Earlier, I attempted to access the site, but the “Get Support” button was still non-functional. In my previous reply, I mentioned that I re-activated only the MultivendorX (MVX) plugins and temporarily switched the theme to Storefront for testing purposes. I also included a link to access the site for troubleshooting.

From the current state of the site, it’s evident that someone from your team attempted to address the issue. I noticed that the MartFury theme has been reactivated, and according to the log in the “Login Without Password” plugin, the last recorded login was five days ago.

Could you please update me on any findings or actions taken during this time? I’m eager to understand whether any progress has been made or if the issue is deemed unresolved. If the issue cannot be resolved at this time, I will consider this feature non-functional and avoid relying on it.

I appreciate your assistance and look forward to your update.

Best regards,
Frank J

[Frank Kelly]

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[Frank Kelly]

Oh and I did not find the video mentioned in your first reply …

[Frank Kelly]

Hello,
.
It’s surprising that our results are so different.
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To ensure consistency in testing, I have deactivated all plugins except:
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MultiVendorX (MVX)
MultiVendorX Pro
WooCommerce
I’ve also switched the theme to Storefront. Please see the attached images for reference. Despite these changes, I still observe the same behavior with the “Get Support” button on the staging site.
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Regarding the dropdown menu behavior: Since the Storefront theme doesn’t implement a dropdown menu in the site header as most modern themes do, it’s not possible to observe the issue I described in the original ticket.
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For your convenience, I have left the staging site configured as shown in the attached images:
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Only MultiVendorX, MultiVendorX Pro, and WooCommerce are active.
The Storefront theme is activated.
Here is a direct link to observe the results firsthand:
https://staging.spendilly.com/creator/test_vendor/
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Please try using the “Get Support” button. I have tested it across the following browsers:
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Chrome
Edge
Opera
Brave
In all cases, the expected behavior (a pop-up form) does not occur.
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Additional Details:
WordPress Version: 6.7.1
MultiVendorX Version: 4.2.13
MultiVendorX Pro Version: 1.3.16
WooCommerce Version: 9.5.1
Storefront Theme Version: 4.6.0
These are the only active components on the site, and the issue persists.
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Out of curiosity, are you testing with different versions of any of the above components?
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Thank you for your time and support. I look forward to hearing back.
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Best regards,
Frank J

Attachments:

1. 

   Opera-Snapshot_2025-01-03_080523_staging.spendilly.com_.png
   

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   Opera-Snapshot_2025-01-03_080557_staging.spendilly.com_.png
   

[Frank Kelly]

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