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hareshParticipant
Could you please send me the link to your posted product, including options for different sizes and colors?
hareshParticipantWe imported a variable product, but only one image is showing on the product page instead of multiple images. We have added multiple images links on the csv file.
Imported product link –
https://buyanything.stylesamurai.com/product/men-polo-cotton-blend-t-shirt/
Could you please check the CSV file and let me know if I made any mistakes?
https://drive.google.com/file/d/17wuOYW_xs4_QJXbWBB2pdTfbRyZepyjr/view?usp=sharing
hareshParticipantRegarding the customer mail – https://multivendorx.com/docs/code-snippet/remove-suborder/
Customer is getting multiple mails for single order so we used the “Restrict the suborder mails #” issue is not fixed then we used “Trigger suborder mail only #” now mails are stop coming to customer end.
You can see code uploaded on function.php – https://prnt.sc/Ff5OWdHFkwQ8
hareshParticipantThe flow which we require is very common and usually used in almost all the working ecommerce platforms. This is a very basic expected feature.
Can you give us any timeline by when your team will be able to develop this feature ?hareshParticipantHello @Sangita,
Regarding the return process–
We need an option to give the customer if they want to refund single product from multiple products order, as discussed already we can’t except the customer to write the product id/ product description while raising refund request. And it’s not user friendly and it may affect our sales as well.
Regarding the customer mail – https://multivendorx.com/docs/code-snippet/remove-suborder/
Customer is getting multiple mails for single order so we used the “Restrict the suborder mails #” issue is not fixed then we used “Trigger suborder mail only #” now mails are stop coming to customer end.
hareshParticipantPoint 1 – We checked with debug mode as well, still we are facing issues then only we raise the issue to you.
Steps to reproduce
1. Order multiple items from single or multi-vendor and pay via PayPal.
2. Accept the order from the vendor.
3. Refund the product from the customer end.
4. Accept the refund request from the vendor side.
5. Admin approves the refund request.
6. Go to customer order list page
7. Click on the view button. Ref – You can check with our order id – 4317 (We have already shared with you)Point 2:
For the return of any product, we have standard flow here, in any website where the user has to select the item from the list of delivered items and then the selected item will be returned.
Writing product name or id the comment is not user friendly at all for the users and it will affect our sales also. Please look into this matter asap as setting up the whole process already took much time and it’s very time and cost consuming.
Point 3. We have already shared with you credential of replica site. Please check these issues on our staging site.
https://buyanything.stylesamurai.com:2083
UserName: buyanything
PassWord: K?aV$^J_xM;h
Wp Admin access –
https://buyanything.stylesamurai.com/wp-admin/
Email id – hareshvagadia@gmail.com
Username – hareshvagadia
Password – cIMA2)(n))6jxH1^gIg2&N#nCustomer Login detail.
https://buyanything.stylesamurai.com/dashboard/
Email id – arun@secugile.com
Password – Vevento@123
Please check all issues on our staging site and fix asap.
hareshParticipanthareshParticipantStill we are facing more issues.
As we are facing multiple issues since last one week I would ask you to extend the license of the plugin else I would like to know the process to get the refund.
Also compensate for the QA we are doing on behalf of you. Because this basic issue should have been checked by your QA team before deploying on production.
We found 3 new issues in the same refund and commission flow. still we have to do complete plugin testing so pls kindly address the issues as soon as possible.
1. When the customer is brought from multiple vendors and raised refund request, if the admin partially or fully approves the refund (Partial refund scenario: refund from only one vendor then rejects from another vendor), then in customer’s order page when click on view button, then view page gets struck. (Refer Order id – 4317 or 4299) – Please check the attached video. (Video Issue 1.mov)
2. Customers don’t have the option to refund the single item while ordered multiple products from a single vendor. Please check the attached screenshot. (Issue 2.png)
3. When the admin approves partial payment then in customer order page amount is showing 0.00 instead of partial amount (Ex: customer ordered 2 items from different vendors with (amount of 70 + 30 shipping amount) and raised refund, admin approves only from one vendor the amount is 30 then remaining amount 40 should show in customer order page as we consider shipping amount is not refundable) Please check the attached screenshot. (Issue 3.png)
Attachments:
hareshParticipantI would like to know the process to get the refund, as we are facing multiple issues in the commission status and refund process.
As per your suggested steps I initiated the refund from main order id as well as sub-order, but unfortunately the commission status is not updated and showing the status “Unpaid”.
As you know the issue are been facing from last Thursday, its almost a week. As I’m answerable to my clients as well, you also understand that we can’t give more excuses to client anymore that’s why I’m planning to cancel the subscription and start the process of refund.
hareshParticipantThere are still a couple of issues on the commission page. Please schedule a meeting so we can discuss them.
hareshParticipantWhile the COD option for payment and refund works (Commission status updated – Partial refunded), attempting to refund to PayPal results in the following error (using PayPal sandbox):
I have attached the error screenshot.
Attachments:
hareshParticipantTwo days have passed without a solution. How many more days will it take? If you cannot fix this issue, I would like to get refund of my Money.
What is the process to initiate the refund ?hareshParticipantWaiting for your response
hareshParticipantWe created a replica of our website. You can use the cPanel access below.
https://buyanything.stylesamurai.com:2083
UserName: buyanything
PassWord: K?aV$^J_xM;hWp Admin access –
https://buyanything.stylesamurai.com/wp-admin/
Email id – hareshvagadia@gmail.com
Username – hareshvagadia
Password – cIMA2)(n))6jxH1^gIg2&N#nhareshParticipantYes sure
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