[Kevin]

I tried to change the theme to the default Twenty Twenty-One but it still reloaded when clicking the Chat button on the product page – so it looks like it’s not a theme related issue, unless your plugin is incompatible with both themes.

Also, when clicking the Chat button on the Vendor page, the button is delayed by a few seconds. Looking into the browser console, it looks like the initial request to customerchat.php is being cancelled but the second request succeeds.. see attached image.
Any idea why?

[Kevin]

That decision would make sense when using the Talkjs option, but when using the Facebook option, I don’t see it making sense that the user should be logged in.
It’s pretty critical that our customers can chat with our vendors so I would appreciate if this is being prioritized 🙂

Also, do you have in scope to add other options than only Facebook and Talkjs?
Facebook is an additional platform our Vendors need to maintain and Talkjs is reaaaaaaaaaaaally!!! expensive being subscribed to..
Were there really no other cheaper alternatives to start off with? There must be a bunch of providers out there.

Best regards

[Kevin]

It’s configured to use Facebook 🙂

[Author]

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