[NerdySupportExpert Moumita]

Hello Pickflick, add this css to remove the download csv option, from MultiVendorX >> Settings >> Seller Dashboard >> Custom CSS :

form#mvx_order_list_form .mvx-action-container {
    display: none;
}

[NerdySupportExpert Moumita]

Hi @Phillip May, We’re happy to let you know that support for mile-wise distance shipping, as requested by you, has been added.

This enhancement is currently available on our GitHub and will be included in a future official update. In the meantime, you can download and install the updated plugin using the link below:https://github.com/AnkanLayek/MultiVendorX/archive/refs/heads/main.zip.
To install it:

— Go to WP Admin > Plugins and delete the currently installed MultiVendorX plugin.

— Download and unzip the GitHub plugin.

— Rename the unzipped folder to dc-woocommerce-multi-vendor.

— Re-zip the renamed folder.

— Upload and install the zipped plugin via your WordPress dashboard.

Once installed, please test the shipping flow on your end and let us know how it goes.

[NerdySupportExpert Moumita]

Hello @lukmancoolpatel.313, thanks for your query.

You need to add your custom fields by overriding the products.php template via yourtheme/MultiVendorX/vendor-dashboard/product-manager/products.php. You will get the overriding fields in our template file.

Now in order to add the functionalities for these filter, use this filter mvx_datatable_product_list_query_args

[NerdySupportExpert Moumita]

@Phillip May, We’d like to take a moment to clarify a few points and provide a transparent view.
You’ve been using MultiVendorX for the past six months, during which our support team has consistently responded to your queries and provided assistance to the best of our abilities. We have resolved the issues you have mentioned. The enhancements you requested were acknowledged and shared with our development team—just as we do with all user feedback aimed at improving our platform. In fact, work on some of these enhancements is already underway, and we hope to roll them out in the near future.
Throughout this period, we’ve done our best to support you within the scope of our policies.
Additionally, we have checked with our refund team and, as of now, no refund request has been received from your end.
That said, we remain committed to helping you get the most out of your MultiVendorX experience and we are always there to assist you further.

[NerdySupportExpert Moumita]

Hi @Phillip May, For any refund-related concerns, we kindly request you to reach out to our refund team directly, as they are best equipped to help you.
You can find all their contact details here: https://multivendorx.com/refund-policy/.

[NerdySupportExpert Moumita]

Hi @Phillip May, Please know that it has never been our intention to make you feel ignored or misled. As mentioned earlier, our development team has already been assigned to work on the requested enhancements, and we sincerely hope to roll them out soon.

That said, we want to be transparent that our support team does not have control over refund decisions. If you’d like to request a refund, we kindly ask you to reach out directly to our refund team, who will be in a better position to assist you with this matter.

[NerdySupportExpert Moumita]

Hello @Phillip May, We’re really sorry to hear about your frustration — and we truly appreciate you sharing your concerns.
Please rest assured, it was never our intention to leave issues unresolved. A team was actually assigned last week to work on improvements for Appointment products. To keep things organized, we marked related threads as closed, with plans to update users once fixes are released.

We understand how that may have felt dismissive, and we’re working to improve our communication moving forward. Your feedback matters, and we’re committed to keeping you informed as updates roll out.

To address your concerns directly, here’s a quick clarification:
🔹 Appointment Time Form Too Small (https://multivendorx.com/support-forum/topic/appointment-time-form-too-small/)
>> We have already provided you with a fix for the CSS issue and a custom code for the resolution of the conflict with the Product addon and WooCommerce appointment.

🔹 Appointment vs Booking (https://multivendorx.com/support-forum/topic/appointment-vs-booking/)
>> We understand your preference for the Booking module and respect your decision to proceed with the option that aligns better with your needs. However, if you need any further assistance please do let us know.

🔹 GeoMarketplace Compatibility (https://multivendorx.com/support-forum/topic/geomarketplace/)
>> As mentioned earlier, this is a third-party plugin that we haven’t officially tested. In such cases, we recommend reaching out to the plugin’s developers for compatibility queries, as they are best equipped to provide accurate assistance.

🔹 Shipping Options / ShipStation (https://multivendorx.com/support-forum/topic/shipping-options/)
>> As shared earlier due to our developer account with ShipStation being restricted, we requested access to your account so we could investigate the issue further. So again we will request you to share your shipstation account details with us if possible so that we can assist you accordingly in resolving any issue you are facing on your end.

Throughout every interaction, our goal has always been to assist you and provide solutions wherever possible—even when the challenges involve third-party plugins beyond the scope of our own. While we understand there may have been some frustration along the way, we want to reassure you that we’ve always been here to support you.

If there’s anything still unresolved or if you need further help with any aspect of the plugin, please don’t hesitate to reach out. We’re here and ready to assist you in every way we can.

[NerdySupportExpert Moumita]

Hi Karsten, You can find the reference of our REST API here – https://multivendorx.github.io/#vendors, using this you have to update your code.

We only fetch order of each vendors, hence once vendor can’t see order of another vendor.

Let us know if you need any further help.

[NerdySupportExpert Moumita]

Hi Haresh,

This is Moumita, lead support of MultiVendorX.

I apologize for the issues you encountered. I apologize for the issues you encountered. I have confirmed with the team that the problems related to the release of refunds have been addressed and resolved.

However, I understand you might still need some clarification on specific workflows. To ensure we address all your concerns, I recommend scheduling a call with us from here – https://calendly.com/contact-hkdq/30min?month=2024-06. During the call, you can explain your requirements in detail, and we can provide the necessary guidance.

Best regards,
Moumita

[NerdySupportExpert Moumita]

@Crisim, can you please ensure one thing, disable the “Save Cars” option from Stripe Marketplace settings and place an order.

Please keep us posted with the result.

[NerdySupportExpert Moumita]

Hi @marchesotti.luca, sorry to hear that you have faced this issue.
Can you please share a video of the issue so we can assist you urgently.

[NerdySupportExpert Moumita]

@losvincent, all our paid plugin’s license are yearly. However after a year you can keep using the plugin, but without an active subscription you won’t be able to receive any update or support.

[NerdySupportExpert Moumita]

@Zia Rahim, thanks for sharing the updated password, we are able to recreate this.

Kindly provide a temporary ftp access so we can check.

[NerdySupportExpert Moumita]

Hi @losvincent, currently there is no such ready made code for this.

So you need to apply your own logic when user will submit the form and check whether the details are given.

[NerdySupportExpert Moumita]

Hello Shane, The export file should contain the variations, like this https://snipboard.io/ZAhSd9.jpg

Then try to import the csv. It should work fine.

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