[Zia Rahim]

We have an error on our website where we cannot unassign a vendor from a product.

I have disabled all plugins except for multi vendor x and woocommerce. I have the pro version but thats disabled because its not needed for this test.

I go to a product and try to unassign a vendor but the button doesn’t work. So I have rolled back the multi vendor x plugin and tried to unassign the vendor and eventually “Version 4.0.32” worked.

I will follow up with a private message after this post with admin credentials to a staging site which is a full copy of the live website and provide instructions on how to replicate the steps. I would ask that you don’t share this publically.

[Zia Rahim]

This reply has been marked as private.

[Sangita Support Squad]

This reply has been marked as private.

[Zia Rahim]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Zia Rahim, thanks for sharing the updated password, we are able to recreate this.

Kindly provide a temporary ftp access so we can check.

[Zia Rahim]

This reply has been marked as private.

[Sangita Support Squad]

Hello there, Thanks for sharing the FTP access with us. However, we are not able to connect to your server using the credentials shared by you. We are getting a connection timeout error while connecting to the server. So kindly get in touch with your server team and ask them to resolve this. After that please do keep us updtaed acordingly so that we can check the issue and assist you with a solution accordingly.

[Zia Rahim]

This reply has been marked as private.

[Zia Rahim]

This reply has been marked as private.

[Sangita Support Squad]

Here is our ip 115.96.130.242. Kindly share this with your server team and ask them to whitelist this IP so that we can connect to your server and help you accordingly to solve the issue.

[Author]

Posts