WCMp Stripe Marketplace
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AuthorPosts
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November 16, 2021 at 7:32 PM #130655Luis Vila GonzalezParticipant
Hi, i received an order and money actually went through marketplace account fully. It’s not doing the split. Vendor’s dashboard order appeared as pending order and in his stripe account everything is 0.00. No pending transfer or upcoming transfers pending.
Any ideas whats happening could we have a look? it worries me for future purchases
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November 16, 2021 at 9:41 PM #130664MVX Support NinjaKeymaster
Hi, thank you for getting in touch with us.
Louis, not to worry.
Kindly share a screenshot of the WCMp Stripe settings full page and also share a screenshot of the commission page of admin -
November 17, 2021 at 8:29 PM #130722Luis Vila GonzalezParticipantThis reply has been marked as private.
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November 17, 2021 at 10:21 PM #130728MVX Support NinjaKeymaster
Hi,
The screenshot you have provided is of commission page.
Kindly share the screenshot of stripe’s settings page. -
November 18, 2021 at 9:05 AM #130756Luis Vila GonzalezParticipant
it’sbelow in the same link. there are both
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November 18, 2021 at 8:12 PM #130768NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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November 19, 2021 at 7:45 PM #130819Luis Vila GonzalezParticipantThis reply has been marked as private.
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November 22, 2021 at 6:57 PM #130890NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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January 21, 2022 at 8:56 PM #133462Luis Vila GonzalezParticipant
Sorry for late reply, i was attending lots of things on other website and wasn’t able to reply earlier, also coz the problem seemed like fixed, but still keep having this problem with some connected stripe accounts, not with every account.
If you check the backend orders 5986-6011 were processed successfully and stripe split was done as expected, but in order 6021 which is from a different seller, split wasn’t done, funds were totally into my account and i will need to transfer the funds manually to him.
Let me know if we can recheck this thing and let me know if you need some information from my side on stripe account
Thank you
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January 21, 2022 at 8:57 PM #133464MVX Support NinjaKeymaster
Our team will get back to you.
Kindly provide us some time. -
January 26, 2022 at 7:37 PM #133625NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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January 26, 2022 at 8:05 PM #133628Luis Vila GonzalezParticipantThis reply has been marked as private.
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January 28, 2022 at 10:05 AM #133698NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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January 28, 2022 at 10:08 AM #133699NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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AuthorPosts
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