- This topic has 0 replies, 1 voice, and was last updated 4 years, 2 months ago by
estebanchinchilla99.
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AuthorPosts
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March 5, 2022 at 12:23 AM #135119
estebanchinchilla99
ParticipantHello,
I’m having an issue where when I go to a vendor’s storefront, I cannot scroll down to see the description or products in the page. I can only see the cover picture and name but cannot scroll down to other sections even though all fields have been filled out.
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March 7, 2022 at 12:56 PM #135160
MVX Support Ninja
KeymasterHi, thanks for reaching out to us.
We tried to recreate this on our end but didn’t face any such issues.
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce, WCMp, and check again.
If the issue is still there, switch to some default theme such as twenty and check again.
Do keep us posted. -
March 8, 2022 at 4:16 AM #135185
estebanchinchilla99
ParticipantHi,
Thanks for the reply. I tried it with a default theme and it works, however invested over 500 hours working and customizing on my current theme so switching to another theme is not really an option. Is there a fix I can try for this so I can continue using your plugin and my theme?
Here’s the page in question so you can take a look: https://embraceclub.com/embracer/ashtondoe/
If I make my window smaller I can see more of the profile, however there’s still no option to scroll down.
Thanks.
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March 8, 2022 at 1:53 PM #135191
NerdySupportExpert Moumita
Keymaster@estebanchinchilla99, we will try our best to assist you with this.
So can you please create a staging site and share a temporary admin, FTP access so we can assist you with this.
While sharing the access don’t forget to mark the response as private. -
March 9, 2022 at 1:15 AM #135207
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 9, 2022 at 11:54 AM #135210
MVX Support Ninja
KeymasterHi, Kindly share your FTP access also
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March 9, 2022 at 3:32 PM #135215
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 9, 2022 at 6:48 PM #135223
MVX Support Ninja
KeymasterThank you for sharing the access. Our team will get back to you.
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March 9, 2022 at 8:02 PM #135224
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
March 9, 2022 at 11:36 PM #135231
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 9, 2022 at 11:52 PM #135232
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 10, 2022 at 11:34 AM #135233
MVX Support Ninja
KeymasterThis reply has been marked as private. -
March 12, 2022 at 1:15 AM #135282
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 12, 2022 at 10:56 AM #135292
MVX Support Ninja
KeymasterThis reply has been marked as private. -
March 15, 2022 at 12:58 AM #135377
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 15, 2022 at 7:10 PM #135422
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
March 15, 2022 at 11:26 PM #135449
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 15, 2022 at 11:32 PM #135451
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 16, 2022 at 6:06 PM #135497
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
March 16, 2022 at 11:47 PM #135520
estebanchinchilla99
ParticipantThis reply has been marked as private. -
March 17, 2022 at 2:51 PM #135534
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private.
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