[estebanchinchilla99]

Hello,

I’m having an issue where when I go to a vendor’s storefront, I cannot scroll down to see the description or products in the page. I can only see the cover picture and name but cannot scroll down to other sections even though all fields have been filled out.

[MVX Support Ninja]

Hi, thanks for reaching out to us.
We tried to recreate this on our end but didn’t face any such issues.
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce, WCMp, and check again.
If the issue is still there, switch to some default theme such as twenty and check again.
Do keep us posted.

[estebanchinchilla99]

Hi,

Thanks for the reply. I tried it with a default theme and it works, however invested over 500 hours working and customizing on my current theme so switching to another theme is not really an option. Is there a fix I can try for this so I can continue using your plugin and my theme?

Here’s the page in question so you can take a look: https://embraceclub.com/embracer/ashtondoe/

If I make my window smaller I can see more of the profile, however there’s still no option to scroll down.

Thanks.

[NerdySupportExpert Moumita]

@estebanchinchilla99, we will try our best to assist you with this.

So can you please create a staging site and share a temporary admin, FTP access so we can assist you with this.
While sharing the access don’t forget to mark the response as private.

[estebanchinchilla99]

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[MVX Support Ninja]

Hi, Kindly share your FTP access also

[estebanchinchilla99]

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[MVX Support Ninja]

Thank you for sharing the access. Our team will get back to you.

[NerdySupportExpert Moumita]

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[estebanchinchilla99]

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[NerdySupportExpert Moumita]

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