MultivendorX
Tagged: orders are not getting placed
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AuthorPosts
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August 29, 2023 at 1:50 PM #195611AdarshParticipant
trying to place an order on website but when every plugin is active order not getting placed right now we just disable all the plugins apart of woocommerce and MultiVendorX and even changed the theme aswell but still order is not getting place i am attaching the screenshot of what is the error i am getting while placing the order. please have alook and resolve it asap..
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August 29, 2023 at 2:34 PM #195624Sangita Support SquadKeymaster
@Adarsh Sorry to hear that you are facing an issue on your end.
We have checked this on our end but there is no such issue on our end.
You may follow this doc to resolve the issue on your end https://klbtheme.com/error-processing-checkout-please-try-again-what-is-the-error-how-is-it-resolved/.
Do keep us posted so we can assist you accordingly. -
August 29, 2023 at 2:54 PM #195626AdarshParticipant
we checked our theme and all other plugin apart of the multivendorx every other plugin is working fine can you please check again as i active the multivendorx plugin now
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August 29, 2023 at 3:30 PM #195627AdarshParticipant
can you please share any screen recordings and screenshot with me where you checked and didn’t find any issue. we are getting the issue here
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August 29, 2023 at 4:10 PM #195629Sangita Support SquadKeymaster
you can check the video here https://watch.screencastify.com/v/tumJGD6mCxsBKya34MQu
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August 29, 2023 at 6:16 PM #195634AdarshParticipant
Getting this
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August 29, 2023 at 8:31 PM #195640Sangita Support SquadKeymaster
Check the video from here https://drive.google.com/file/d/1wj_ccFWgB0lV-V15MFlDBtDX0hk2TxDE/view?usp=sharing.
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August 29, 2023 at 9:55 PM #195642AdarshParticipant
that is video is not From Lushoppy.com… SEE the URL in The Screenshot
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August 30, 2023 at 12:18 AM #195645WCMp AdminKeymasterThis reply has been marked as private.
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August 30, 2023 at 12:36 AM #195650Sangita Support SquadKeymasterThis reply has been marked as private.
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August 30, 2023 at 12:43 AM #195652AdarshParticipantThis reply has been marked as private.
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August 30, 2023 at 12:50 AM #195653AdarshParticipantThis reply has been marked as private.
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August 30, 2023 at 11:12 AM #195659AdarshParticipantThis reply has been marked as private.
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August 30, 2023 at 1:46 PM #195665Sangita Support SquadKeymaster
Thanks for sharing the FTP access with us. But we are not able to connect to the server using the credentials given by you. We are getting the following messages –
Status: Resolving address of lushoppy.com
Status: Connecting to [2a02:4780:20:1c58:7ed8:5902:bf4f:24c6]:21…
Status: Connection attempt failed with “ETIMEDOUT – Connection attempt timed out”, trying next address.
Status: Connecting to 154.49.242.161:21…
Status: Connection established, waiting for welcome message…
Error: Could not connect to server
Check carefully and share the correct credential.
Also we have checked on your end if the commission type under commission in settings submenu is set as %+fixed(per transaction) only then the error is coming on the checkout. But if the commission type is set as something else for example – only percentage then there is no such issue appearing on the checkout while placing the order. The order is getting placed correctly.
Kindly check if you have added any code on your end for which the issue is appearing on the checkout because on our end no such error is coming on the checkout even if the commission type is set as %+fixed(per transaction). -
September 1, 2023 at 8:17 AM #195681AdarshParticipantThis reply has been marked as private.
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September 1, 2023 at 8:17 AM #195683AdarshParticipantThis reply has been marked as private.
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September 1, 2023 at 8:17 AM #195690AdarshParticipantThis reply has been marked as private.
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September 1, 2023 at 2:56 PM #195755Sangita Support SquadKeymaster
The FTP you have provided is not of your copy site that you have shared with us. So kindly provide the FTP of your copy site.
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September 3, 2023 at 1:50 AM #195797AdarshParticipantThis reply has been marked as private.
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September 4, 2023 at 10:41 PM #195892Sangita Support SquadKeymaster
We have added a fix on your end. Kindly check and let us know.
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November 6, 2023 at 10:07 AM #204009Sangita Support SquadKeymaster
Its been long and we have not heard back from you. We presume your issue is fixed now. WE are closing this thread. If you need help or face issue in future please create a new support ticket.
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AuthorPosts
The topic ‘Plugin creating issue with the website, order are not getting placed due to that’ is closed to new replies.