[Adarsh]

trying to place an order on website but when every plugin is active order not getting placed right now we just disable all the plugins apart of woocommerce and MultiVendorX and even changed the theme aswell but still order is not getting place i am attaching the screenshot of what is the error i am getting while placing the order. please have alook and resolve it asap..

[Sangita Support Squad]

@Adarsh Sorry to hear that you are facing an issue on your end.
We have checked this on our end but there is no such issue on our end.
You may follow this doc to resolve the issue on your end https://klbtheme.com/error-processing-checkout-please-try-again-what-is-the-error-how-is-it-resolved/.
Do keep us posted so we can assist you accordingly.

[Adarsh]

we checked our theme and all other plugin apart of the multivendorx every other plugin is working fine can you please check again as i active the multivendorx plugin now

[Adarsh]

can you please share any screen recordings and screenshot with me where you checked and didn’t find any issue. we are getting the issue here

[Sangita Support Squad]

you can check the video here https://watch.screencastify.com/v/tumJGD6mCxsBKya34MQu

[Adarsh]

Getting this

[Sangita Support Squad]

Check the video from here https://drive.google.com/file/d/1wj_ccFWgB0lV-V15MFlDBtDX0hk2TxDE/view?usp=sharing.

[Adarsh]

that is video is not From Lushoppy.com… SEE the URL in The Screenshot

[WCMp Admin]

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[Sangita Support Squad]

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[Adarsh]

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[Adarsh]

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[Adarsh]

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[Sangita Support Squad]

Thanks for sharing the FTP access with us. But we are not able to connect to the server using the credentials given by you. We are getting the following messages –
Status: Resolving address of lushoppy.com
Status: Connecting to [2a02:4780:20:1c58:7ed8:5902:bf4f:24c6]:21…
Status: Connection attempt failed with “ETIMEDOUT – Connection attempt timed out”, trying next address.
Status: Connecting to 154.49.242.161:21…
Status: Connection established, waiting for welcome message…
Error: Could not connect to server
Check carefully and share the correct credential.
Also we have checked on your end if the commission type under commission in settings submenu is set as %+fixed(per transaction) only then the error is coming on the checkout. But if the commission type is set as something else for example – only percentage then there is no such issue appearing on the checkout while placing the order. The order is getting placed correctly.
Kindly check if you have added any code on your end for which the issue is appearing on the checkout because on our end no such error is coming on the checkout even if the commission type is set as %+fixed(per transaction).

[Adarsh]

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[Adarsh]

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[Adarsh]

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[Sangita Support Squad]

The FTP you have provided is not of your copy site that you have shared with us. So kindly provide the FTP of your copy site.

[Adarsh]

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[Sangita Support Squad]

We have added a fix on your end. Kindly check and let us know.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your issue is fixed now. WE are closing this thread. If you need help or face issue in future please create a new support ticket.

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