The Store staff module is designed to help store owners build and manage their own team.
Instead of handling everything alone, store owners can assign staff to manage products, orders, and customer interactions – with controlled access.
Result:
Stores can operate like a real business with a team, while the admin maintains overall control of the marketplace.
Who does what? #
This module works in two levels:
Admin role (Marketplace level) #
The admin does not manage store staff daily.
Instead, the admin:
- Enables the Store Staff module
- Defines what each role can do (permissions)
- Controls access boundaries for all stores
👉 Think of the admin as setting the rules.
Store owner role (Store level) #
Store owners are the ones who actually use this feature.
They can:
- Add their own staff members
- Assign roles (like Product Manager, Support, etc.)
- Manage and remove staff
- Build their own team
👉 Think of store owners as building and managing their team.
How roles work #
The Store Staff module comes with ready-made roles so store owners don’t have to create teams from scratch.
Each role is built for a specific job inside a store:
- Store manager – Handles almost everything in the store (like a co-owner)
- Product manager – Adds, edits, and manages products
- Customer support – Handles customer questions, tickets, and reviews
- Order assistant – Manages orders and order-related updates
How roles work #
The Store Staff module comes with ready-made roles so store owners don’t have to create teams from scratch.
Each role is built for a specific job inside a store:
- Store manager – Handles most store operations (like a co-owner)
- Product manager – Adds, edits, and manages products
- Customer support – Handles customer questions, tickets, and reviews
- Order assistant – Manages orders and order-related updates
Important: How permissions actually work #
Permissions follow a top-down control system:
1. Admin defines base capabilities (for store owners) #
The admin first decides what store owners are allowed to do from:
MultiVendorX → Settings → Marketplace → Store capabilities
👉 This acts as the maximum access level for the store.
2. Staff can only get a subset of that access #
Store staff (Manager, Product Manager, etc.) can only receive permissions that are already allowed to the store owner.
They can never exceed it.
What this means in practice #
- If the admin disables “Add coupons” for store owners
→ Store owners cannot add coupons
→ No staff role will have that permission either - If the admin allows “View orders”
→ Store owner can view orders
→ Staff roles can be given that permission (if enabled)
Simple rule to remember #
Admin sets the limit → Store owners operate within it → Staff get a subset of it
