2 Problems

WCMp Stripe Marketplace

• Author
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• • June 30, 2021 at 7:03 PM #124069
    Dominic Morin

    Participant

    1- problem is when I click on connect with stripe the database “usermeta” stripe_publishable_key, access_token, admin_client_id, etc are not the good one
    my current setup is “test mode” with “Direct Charges”

    2- problem is i got something this error “Error creating charge record with Stripe: Must provide source or customer.”
    somethime my order pass OK but sometime i got this error at the beginning so no email was sent and no charge has been taken but sometime the first paiement (vendor) pass and the second one make this error so the first product was charged and not the second and the client receive the mail order of both item and the none of both orders exists in the database and the first product stock didnt decrease

    Sorry for my bad english

    1- mon probleme est quand je clique sur connect with stripe dans la table “usermeta” stripe_publishable_key, access_token, admin_client_id, etc ne sont pas les bonnes données qui sont ajoutées.

    mes configurations sont en “test mode” avec l’option “Direct Charges”

    2- le problème est j’obtient cette erreur “Error creating charge record with Stripe: Must provide source or customer.”
    parfois ma commande se déroule bien et parfois j’obtient cette erreur dès le départ donc aucune transaction n’est effectuée et aucun courriel n’est envoyé mais parfois j’obtient cette erreur après la première transaction et la première transaction a été débité sur stripe mais pas la seconde et un courriel est envoyé au client avec ses 2 produits dans la facture et aussi aucune commande est présente dans le système

  • July 1, 2021 at 12:11 AM #124081
    Dominic Morin

    Participant

    RE – i click connect with stripe and now the test account receive the paiement but sometime i still got the error

    “Error creating charge record with Stripe: Must provide source or customer.”

    in my stripe account

    POST /v1/charges
    État
    400 ERR
    ID
    req_17ebQrxIoBJY8u
    Date et heure
    Adresse IP
    15.223.110.45
    Version de l’API
    2020-08-27
    La plus récente
    Inscription
    Source
    Stripe/v1 PhpBindings/7.72.0
    parameter_missing

    Must provide source or customer.
    Ces informations vous ont-elles été utiles ?

    {
    “amount”: “10000”,
    “currency”: “CAD”,
    “description”: “For order id #296”
    }

    Corps de la réponse

    {
    “error”: {
    “code”: “parameter_missing”,
    “doc_url”: “https://stripe.com/docs/error-codes/parameter-missing”,
    “message”: “Must provide source or customer.”,
    “type”: “invalid_request_error”
    }
    }

    Corps de la requête POST

    {
    “amount”: “10000”,
    “currency”: “CAD”,
    “description”: “For order id #296”
    }

    on a correct one i got

    Corps de la requête POST

    {
    “amount”: “10000”,
    “currency”: “CAD”,
    “source”: “tok_1J87tKHDNtDMkp3XHcQAVpJ7”,
    “description”: “For order id #334”
    }

    but sometime the source is missing why ?

  • July 1, 2021 at 4:46 PM #124114
    albertareed1988

    Participant

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  • July 1, 2021 at 7:02 PM #124130
    MVX Support Ninja

    Keymaster

    Hello thank you for getting in touch with us
    Can you please check whether you are using Live account access for live payment and sandbox account access for test payment,
    we presume it might happen that you are using sandbox access for live payment or vice versa.
    Kindly check and keep us posted.

  • July 1, 2021 at 7:33 PM #124137
    Dominic Morin

    Participant

    im using sandbox with both account

    when I click on connect with stripe it open a window (stripe) i i click on ignore this form because im in sandbox

    something weird is when i take a look in the database usermeta the public key secret key its not the same of mine in my stripe account

    i dont know what to give you more then that sometime it work great and sometime it give me this error at the first transaction and sometime i got this error at the second transaction

    here some screenshot

  • July 2, 2021 at 8:22 PM #124204
    NerdySupportExpert Moumita

    Keymaster

    Hi @Dominic Morin, as you are using sandbox mode hence this will be added: https://11fo813dsg4jqjl4374eoxz8-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/test-mode.jpg

    Can you please share a video of the issue so we can help you out.

  • September 2, 2021 at 11:15 AM #127047
    MVX Support Ninja

    Keymaster

    We haven’t heard back from you for a while. We hope this issue is fixed, so we are closing this now.
    If you need any further help, please do open another thread.

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