500 errors when update php to version 8.0 or 8.1

Product Stock Manager & Notifier for WooCommerce

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• • March 1, 2024 at 3:19 PM #217709
    Anonymous

    Inactive

    Good morning.

    I have your free plugin installed and configured on the WooCommerce of one of my clients and, although your plugin recommends that we update PHP to version 8.0 or 8.1, if we update PHP to those versions, your plugin stops working properly: Every product that runs out of stock gives a 500 error.

    Can you help us?

  • March 1, 2024 at 4:16 PM #217710
    Sangita Support Squad

    Keymaster

    Sorry to hear that you have faced an issue. But we have tested the full flow on our end but did not face any such issue mentioned by you.
    Now as you are facing issues on your end kindly enable the debug log and share a product page link where you are facing the issue.

  • March 1, 2024 at 4:51 PM #217711
    Anonymous

    Inactive

    This reply has been marked as private.
  • March 1, 2024 at 4:58 PM #217712
    Anonymous

    Inactive

    Hi, I’ve been getting a lot of warnings when activating debug mode.

    We are going to deactivate the visual debug because otherwise we are losing too many sales.

  • March 1, 2024 at 5:19 PM #217715
    Sangita Support Squad

    Keymaster

    Kindly deactivate the plugin on your once and then activate it again.
    Then check whether everything works fine with the current version of the plugin.
    Also please do keep us posted.

  • March 1, 2024 at 6:09 PM #217720
    Anonymous

    Inactive

    Hello.

    After doing this test, exactly the same thing keeps happening.

  • March 1, 2024 at 6:37 PM #217721
    Sangita Support Squad

    Keymaster

    Sorry to hear that you are still facing the same issue on your end. Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access with us.
    Also while sharing the access don’t forget to mark your reply as private.

  • March 1, 2024 at 7:06 PM #217722
    Anonymous

    Inactive

    Hello.

    I have installed your plugin on a clean install of WordPress + WooCommerce + PHP 8.1. Then, I have created a product without stock to activate your functionality. And the problem occurs there too.

    We can’t create a staging site at least for the moment, but with all due respect: Just install your plugin, activate php 8.0 or 8.1 on the server and test yourself that your plugin doesn’t work.

    We are thinking about changing plugin for this functionality.

    We will look at this ticket again on Monday to see if they have been able to fix it and then make a decision.

  • March 1, 2024 at 9:54 PM #217725
    NerdySupportExpert Moumita

    Keymaster

    Hi Chipweb, we tried to recreate the issue, however we tried all the scenario , still we don’t have those errors.

    But we added further checking on our end. Kindly install the plugin from this zip and test https://www.transfernow.net/dl/202403015k6dAk6n

    Let us know whether this fixed the issue.

  • March 4, 2024 at 4:14 PM #217800
    Anonymous

    Inactive

    Hi.

    We have installed your patched plugin and activated php 8.1, but the problem still persists:

    Here you can see it, for example: https://tesorosdelamarca.com/producto/la-verdad-esoterror/

  • March 4, 2024 at 4:17 PM #217801
    NerdySupportExpert Moumita

    Keymaster

    @chipweb, as we are not able to recreate the issue on our end, hence we need to debug this on your end.

    Please share a temporary admin, ftp access so we can check.
    While sharing the access, don’t forget to mark the response as private.

  • March 4, 2024 at 5:42 PM #217805
    Anonymous

    Inactive

    This reply has been marked as private.
  • March 4, 2024 at 6:17 PM #217810
    NerdySupportExpert Moumita

    Keymaster

    Thanks for sharing the information with us. Our team is looking into the issue. Kindly provide us somer time. As soon as we will add a fix for the issue we will keep you posted.

  • March 4, 2024 at 6:34 PM #217812
    NerdySupportExpert Moumita

    Keymaster

    Hello there, It seems like that the migration was not done properly on you end earlier hence you were getting those warning messages. We have just deactivated the plugin on your end and activated ot again and now no warning messages are coming on your end as the migration took place successfully.
    Kindly check and let us know if you need any further assistance from our end.

  • March 5, 2024 at 6:28 PM #217834
    Anonymous

    Inactive

    thanks for sharing…

  • March 5, 2024 at 6:59 PM #217835
    Sangita Support Squad

    Keymaster

    You are welcome. Let us know if you need any further assistance from our end.

  • May 6, 2024 at 1:46 PM #219568
    Sangita Support Squad

    Keymaster

    Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.

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