[dantefour]

I am using wcmp 3.3.7

Whenever a razorpay order which gets cancelled/failed first and then again gets re initiated by the customer at same order number then gets processed in woocommerce admin but that order does not get shown in the vendor dashboard. I have to manually re initiate the commission for such orders. Please help me resolve this issue.

PS: I can’t at any cost upgrade to any latest version of wcmp.

[dantefour]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@dantefour, let us help you out with the flow
– When an order is created on the woocommerce end, we create the corresponding sub-order.
– Now, we check the initial order status of the order from woocommerce’s main order and set the same order status for suborders too
– After that, each vendor/admin needs to change the order status for each sub-order
– Therefore, apart from initial order status, if you change the status of an order, this will not affect the sub order’s status

So, as the first time the main order becomes Failed, hence all the suborder becomes failed too.
What you can do, is use a code snippet like this to sync all the suborders as complete if the main order becomes completed:

https://multivendorx.com/support-forum/topic/orders-and-sub-orders-synchronize/#post-119652
https://multivendorx.com/support-forum/topic/issues-with-refunding-orders/#post-117331
https://multivendorx.com/support-forum/topic/refunded-and-cancelled-orders-still-not-working-as-intended/#post-108761

[NerdySupportExpert Moumita]

Also, we will be releasing our Razorpay integration next week, so you can pay the vendor using Razorpay automatically too.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

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