[nicole-7927]

Hi,

I can no longer access comissions – the screen just continues to load. I have tried incognito, i have asked another admin to look on their machine. What else could be the issue. See screenshot.

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   Screenshot-2025-05-06-at-2.08.34 pm-scaled.png
   

[Anushka Sinha]

Hi @sean-7927,
Thank you for reaching out to us.
We’re sorry to hear that you’re experiencing an issue. We have checked the flow on our end, and everything is working as expected. The issue on your end appears to persist due to a conflict between some plugins.
We kindly request you to deactivate all plugins except WooCommerce, MultiVendorX, and MultiVendorX Pro. Then, check if the issue still occurs. Additionally, please switch your theme to a default one such as Twenty Twenty-Five or Storefront.
If the issue persists even with only the default plugins and theme active, please create a staging site that replicates your live site. Once done, share the URL of the staging site, along with temporary admin and FTP access, so we can investigate the issue further.
When sharing access credentials, please ensure your reply is marked as private.

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’ll assume your issue has been resolved and will close this thread for now. If you encounter any problems or need assistance in the future, please don’t hesitate to create a new support thread—we’ll be happy to help.

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