Activation issue | MultiVendorX

WCMp Stripe Marketplace

Tagged: Activation

Resolved

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- February 10, 2021 at 3:52 PM #115413
  
  WLS_FH
  Participant
  
  Hi
  
  since yesterday all the plugins we bought have been de activated.
  We managed to re activate AFM, but not Vendors Verification and Stripe Markeplace.
  We have tried with your customer care but there seems to be a technical issue.
  
  Order id 112351
  
  thx
- February 10, 2021 at 3:52 PM #115414
  
  WLS_FH
  Participant
  
  This reply has been marked as private.
- February 10, 2021 at 4:02 PM #115415
  
  WLS_FH
  Participant
  
  Solved by deleting the subscriptions of the two plugins on your website and re activated them from my end.
  I guess there was an API communication issue in your licensing server ?
- February 10, 2021 at 4:04 PM #115416
  
  MVX Support Ninja
  Keymaster
  
  Kindly confirm us if the issue still exits
- February 10, 2021 at 4:05 PM #115417
  
  WLS_FH
  Participant
  
  Issue is solved, maybe you want to check it’s not license specific?
  We would avoid this misalignment when live 🙂
- February 10, 2021 at 4:54 PM #115420
  
  WCMp Admin
  Keymaster
  
  Hi ,
  
  Sorry I’m not getting you.
  
  Requesting you to please guide us step wise, the process you followed in private message. Which subscription you deleted. we would like to understand the entire situation.
- February 11, 2021 at 1:35 PM #115493
  
  WLS_FH
  Participant
  
  Sure.
  
  Suddenly all the products we purchased, AFM / Vendor verification / Stripe Marketplace, flashed as ‘not activated’ in our WP installation.
  We checked under WCMP -> license and we did not find any change: API keys and Product ID were still in the record.
  We then tried to
  – deactivate the license via WCMP -> license -> deactivate, but did not work
  – deactivate the plugins, reactivate them, rentered API KEY and product ID. It worked just for AFM but not for Stripe and Vendor.
  – reinstall the plugins, did not work.
  
  Finally, we deleted the license of Vendor/Stripe from our private admin area in https://multivendorx.com and re activated from WP, and it worked.
  
  Would be interesting to know how to prevent this issue to happen in the future.
  
  Thank you
- February 11, 2021 at 8:15 PM #115526
  
  WCMp Admin
  Keymaster
  
  Hi WLS_FH,
  
  Normally this doesn’t happen, as a result I requested you above to share step wise process you followed. Here’s my response link- https://multivendorx.com/support-forum/topic/activation-issue-2/#post-115420
  
  Finally, we deleted the license of Vendor/Stripe from our private admin area in https://multivendorx.com and re activated from WP, and it worked.
  >> Can you please share the exact process either by screenshot/video.
  
  Awaiting your kind response.
  - February 11, 2021 at 9:01 PM #115529
    
    WLS_FH
    Participant
    
    Hi there,
    
    I am sorry but I didn’t understand your message.
    In my previous message I provided a step by step guide about the actions we took to overcome the issue.
    
    Please refer to that message in order to further investigate why the licenses where no working from your end.
- February 11, 2021 at 9:57 PM #115532
  
  NerdySupportExpert Moumita
  Keymaster
  
  @WLS_FH, sorry for the inconvenience. Generally, this issue will only take place if you deactivate the plugins. It might be related to a server issue.
  
  However, I presume you shouldn’t face this issue again. IN case you do, in that case please share a temporary admin, ftp access so we can look into this.
- April 13, 2021 at 6:19 PM #119657
  
  MVX Support Ninja
  Keymaster
  
  We have not received any update from you for a long. Hope this ticket is already been resolved.
  
  We are now closing this ticket. Kindly create a new one if you need any further help.
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