[Asia]

When a seller tries to add a PDF file as a product, they receive the message: “The download file cannot be used because it does not exist on the server or is not in an approved directory. Please contact the site administrator for assistance.

How do I fix this? What should I do?

[Sangita Support Squad]

Hi there,

Sorry to hear that you’ve encountered an issue. We’ve tested the process of adding a PDF file as a downloadable product on our end and were unable to reproduce the problem.

Could you please share a short video showing the steps you’re following? This will help us better understand the issue and assist you more effectively in resolving it.

[Sangita Support Squad]

It has been a while since we last heard from you, so we assume everything is working well on your end.

For now we’ll go ahead and close this thread for now. If you have any further questions or need any assistance in the future, please feel free to create a new support thread—we’ll be happy to help.

[Author]

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