[2ki]

Hello.
I would like to know why the products created by a supplier do not appear like my other products? I am using jetWooBuilder to create my product templates.

[NerdySupportExpert Moumita]

@2ki, sorry to hear that.

It seems like this is related to the theme conflict issue. Can you please switch the theme to some default theme like Twenty Sixteen and check again.
please let us know the result so we can help you out accordingly.

[2ki]

I modify the theme as requested. But the problem still persists

[MVX Support Ninja]

In that case, can you please share a temporary admin, vendor and ftp access so we can look into this.
While sharing the access, don’t forget to mark the response as private.

[2ki]

This reply has been marked as private.

[MVX Support Ninja]

Hi@2ki. Kindly share your full admin username and password and the ftp access.While sharing the access, don’t forget to mark the response as private.

[2ki]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[2ki]

No problem. but if it were possible that this action be as short as possible. Because some pages of my site are active for some visitors.

[NerdySupportExpert Moumita]

@2ki, as you can see with the default theme, it is working : https://www.awesomescreenshot.com/video/4180750

Now can you please contact the theme author, because without their help it will be difficult for us to resolve this.

[2ki]

I use the astra theme (child theme)

[2ki]

the image is ko (https://www.awesomescreenshot.com/video/4180750)
I can’t open

[NerdySupportExpert Moumita]

Hi, I am sorry here is the video : https://www.awesomescreenshot.com/video/4180750?key=f56014afd34bcf1589c9f627a7649e07

[2ki]

Merci beaucoup. nice

[NerdySupportExpert Moumita]

You are welcome @2ki 🙂

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