Theme and Plugin Support
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Posts
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MultivendorX support team,
I have added the following two files to my theme:
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/MultiVendorX/vendor-dashboard/product-manager/views/html-product-data-attributes.phpCopy–
/MultiVendorX/vendor-dashboard/product-manager/views/html-product-attribute.phpCopyHowever, the changes I made in these files are not being reflected on the site. Could you please assist me with this issue?
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We are extremely sorry for the delay.
However, we checked the overriding of the template files on our end and the overriding is working absolutely fine.So I would request you to check the overriding of the templates again carefully on your end.
If you still face issue kindly create a staging site ( replica of your live site) and share the staging site url, temporary admin and FTP access with us so that we can check the overriding there and assist you further accordingly.
Also while sharing the access don’t forget to mark your reply as private.
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Hello @mukeshmvs280496, Thanks for sharing the details with us.
We checked the overriding of the template files and found out that the overriding of the html-product-data-attributes.php template file is working fine. But we are able to recreate the issue with the template overriding not working for the html-product-attribute.php template file.
Not to worry. We have filed this issue in our github and hopefully in our next update we will add fix for this accordingly. You can keep track of the progress of the fix from here https://github.com/multivendorx/MultiVendorX/issues/779.
Let us know if you need any further assistance from our end.
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Hi there, We have added a fix in our github. So kindly download the plugin from here: https://github.com/user-promi/MultiVendorX.git and add it in your staging site to check your required flow with template overriding. But please after downloading the plugin follow the below steps first:
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
After this check your modifications that you want to implement by overriding the template files and keep us posted whether everything works accordingly. -
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Hi @mukeshmvs280496, We have verified the overriding of the html-product-attribute.php template file on our end with the fixed plugin that we have already shared with you, and it is functioning perfectly while it is getting overriden following the below overriding path.
yourtheme/MultiVendorX/vendor-dashboard/product-manager/views/html-product-attribute.phpCopyNow from your query, it seems you want to remove certain options from the inventory tab. If that is the case, could you please specify which options you would like to remove? This will help us assist you more effectively.
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Hi there, As mentioned earlier, the template overriding is working perfectly with the fixed GitHub version of MultiVendorX we previously shared with you.
However, it is quite difficult for us to understand your requirements based solely on the provided instructions regarding the coding modifications on your end.
We kindly request you to share detailed information about which options you want to remove from the “Attributes” tab in the product meta. If you wish to add any modifications, please provide details on that as well. This will help us better understand your requirements and assist you accordingly.
Thank you for your cooperation.
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Hi there, Thanks for getting back to us. From what I understand, you would like to remove certain fields (https://prnt.sc/noKOxn2p8qpv) from the attribute tab in the product meta section. To achieve this, you can override the template file and remove the specific code for those sections.
If you wish to add new fields or restructure the attribute tab, you will need to include your own custom code in the template file.
Unfortunately, we don’t have a coding modification example for this template at the moment, so we are unable to provide a reference code snippet.
Please let us know if there’s anything else we can assist you with. -
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Hello @mukeshmvs280496, Thanks for sharing the details with us. Now let me share the flow of the Attribute tab to you.
In the attribute section, vendors have two options: adding custom attributes or using predefined attributes. When vendors add custom attributes, they can specify their own attribute values. However, if they choose a preset attribute, they can select from the predefined options but there is no such option for them of adding custom values for those attributes.Regarding the template file overriding, we have already added a fix for this issue on our GitHub. Please download the updated MultiVendorX plugin from here: https://github.com/user-promi/MultiVendorX.git.
After updating, you can modify the attribute tab by adding custom CSS or custom code to the template file. Ensure that your custom code follows the old structure of the tab.
Let us know if you have any further questions. -
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Hello @mukeshmvs280, Thanks for your confirmation. We have deactivated all plugins on your end except WooCommerce and MultiVendorX and We have not faced any issue with the attribute values in the vendor dashboard. They are coming accordingly there in the dropdown. Kindly check the video here https://www.awesomescreenshot.com/video/29120813?key=cecce2dd7ae5b6780dd9b22c2f7ce507.
It seems that the attribute value issues you’re experiencing may be due to a conflict with a third-party plugin. Please try reactivating your deactivated plugins one at a time to identify the conflicting one.
If you need any further assistance from us or have any updates on your findings, please let us know.
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Hello,
Thank you for providing these details.
It appears that there is a conflict issue between our plugin and the Variation Swatches plugin, causing issues on your site. Previously, we contacted the Variation Swatches plugin team to request compatibility with MultiVendorX. They indicated that their development team would investigate, but we haven’t received any further updates since then. We have reached out to them again to address this compatibility issue.
We kindly request you to email the Variation Swatches plugin team, keeping us(contact@multivendorx.com) in the loop. This will allow us to collaborate directly with their team to find a resolution for you.
Please feel free to reach out if you have any additional questions or concerns.
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Hello @mukeshmvs280496, Thanks for informing us about the issue with “Attributes” not getting saved in the vendor end. We checked the same on our end and we are able to recreate the issue.
Not to worry, we have logged this in our github and hopefully in our next update we will add a fix for this issue accordingly and also keep you posted regarding the same.Till then you can also track the progress of the issue from here : https://github.com/multivendorx/MultiVendorX/issues/788.
Also please note that we have not faced any issue with the “Attributes” while they are added from the admin dashboard. So kindly check the flow from the admin end carefully again.
Let us know if you need any further assistance from our end.
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Hello there, We have added a fix for the issue with the attributes not getting saved in our github. Kindly download the fixed plugin from here : https://github.com/user-promi/MultiVendorX/tree/issue-788. And then follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted. -
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Thank you for the update on the fix. We will include it in our next update and keep you informed.
As for the hooks to save the attributes, please allow me some time to discuss this with our development team. I will update you once I have their feedback.
Additionally, please note that our responses may be slightly delayed over the weekends as we are closed.
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Hello, We have released an update that fixes the issue with attributes not being saved. Please update to the latest version of MultiVendorX and check on your end.
Additionally, I have received feedback from the development team regarding the attribute-saving process. The attributes are saved via an AJAX call, and currently, there is no hook or filter support for this functionality.
If you need any further assistance, please let us know.
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Hi,
Why isn’t there support for the Razorpay payment gateway? Your documentation indicates that Razorpay is supported:
1. (https://prnt.sc/ma1xY3PoYJdg)
2. (https://prnt.sc/o6jZiS-nwi08).However, the admin is unable to enable it as it appears to be unsupported. Please refer to this screenshot: (https://prnt.sc/GKGaaJfVzQA4).
Additionally, I have one more question: How can I set up automatic transfers from the admin to the vendor’s direct account? Kindly assist in resolving these issues.
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Hi @mukeshmvs280496, Thank you for reaching out to us.
We do offer a payment module for Razorpay. To enable this on your site, you’ll need to install and activate the MVX Razorpay Split Payment plugin, which you can find here: https://wordpress.org/plugins/search/mvx-razorpay-split-payment/.
However, please note that this plugin is no longer actively maintained due to a low number of users. But no worries—if you’d like to use it to enable the Razorpay module in MultiVendorX, you can update the plugin to ensure compatibility with the current versions of WordPress, WooCommerce, and MultiVendorX. If you need any assistance with this process, we’d be happy to guide you.
For automatic vendor commission transfers, you can use the Stripe Connect, PayPal MassPay, or PayPal Payout modules. These modules allow vendors to request withdrawals from their dashboard, and commissions will be transferred according to the disbursement schedule set by the admin. Alternatively, the admin can manually mark commissions as paid, which will then trigger the transfer to the vendors.
For more details on the payment disbursement process in MultiVendorX, please check out our documentation here: https://multivendorx.com/docs/knowledgebase/disbursement-of-payments/.
If you have any further questions, feel free to ask.
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Hi @Sangita Support Squad,
Thanks for your response. The version we’re using is somewhat outdated (https://prnt.sc/EUlTEpV14vbT), and the newer version doesn’t support it. We definitely need the Razorpay option from MultiVendorX. Please upgrade and integrate the latest version.
Also, how can we test the admin-side credit and the vendor-side payment received using Razorpay?
There isn’t any documentation related to Razorpay from your side, but you included this document URL: (https://wc-marketplace.com/knowledgebase/payment/#nav-8).
So, please send me document also.
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Hello, I hope you’re doing well. As we mentioned earlier, the MVX Razorpay split payment plugin is no longer supported by us. So if you wish to use it with the latest versions of WordPress, WooCommerce, and MultiVendorX, you’ll need to implement some custom code of your own to ensure it works smoothly.
If you have a developer available, they can review the coding flow of our other payment gateways, such as Stripe Connect and PayPal MassPay, and implement a similar approach for the Razorpay payment gateway.
Please feel free to reach out if you have any further questions.
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Hi @mukeshmvs280496, Thanks for your response. As we mentioned earlier, we no longer support the MultiVendorX Razorpay split payment plugin, which means that the Razorpay module included in MultiVendorX is also unsupported.
You might wonder why we still have the module available. The reason is that we kept it for users who might want to develop their own support for it based on our other payment modules.
Since we are not providing support for this module, you’ll need to implement your own custom code to ensure proper payment workflows to vendors using the Razorpay module.
You may follow the coding flow of our other payment modules for assistance.
Additionally, since our plugin is open-source, you are welcome to contribute your code to assist other users. -
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Hello, Regarding the Razorpay module, as mentioned earlier, our team decided to keep the module available so that enthusiastic users like you can customize it to suit your needs without having to build it from scratch.
As for the IFSC code for vendors, you can easily rename the IBAN section to IFSC code using the Loco Translate plugin on your end (https://prnt.sc/q_7xOugxFBxv), allowing your vendors to enter their banking details for receiving commissions. You can follow our guide here for assistance with the translation process: https://multivendorx.com/docs/knowledgebase/multivendorx-translation-guide/.
If you need any further assistance, please feel free to reach out.
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