MultivendorX Pro
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February 17, 2023 at 3:35 PM #180382JamesParticipant
I create this topic to continu one support topic have been deleted by error..
https://multivendorx.com/support-forum/topic/automatic-split-on-stripe-market-place/#post-150171
Waiting for you to copy past here the history of the disapeared thread.
Best Regards.
James. -
February 17, 2023 at 4:42 PM #180392JamesParticipantThis reply has been marked as private.
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February 20, 2023 at 4:26 PM #180501Sangita Support SquadKeymaster
Sorry for the inconvenience James. Actually the thread mentioned by you got deleted during forum cleanup . It would be great if you share the issue in this current thread again so that we can help you accordingly.
Again very sorry for the inconvenience. -
February 23, 2023 at 5:10 PM #180939JamesParticipant
Hello,
Ah so hard to explain :'(
I want you to look at payment system.
For paypal : make sure automatic split works and customer able to by as many product they want even if its different vendor.
(on paypal: the split seems to work but some customers cant buy more then 1 differents product)
For stipe : make sure automatic split works and customer able to by as many product the want even if it’s differents vendor.
(on stripe the split doesn’t seems to work and it looks like customer can buy multiple product even from differents vendors)And can you look at something else:
It seems that customer with an account have more difficulty to buy or see their order comfirmation in mail or in theire account and vendor dont recieved the order (for the vendor dont recieve the order : happen 1 time but no more order since strange)You can contact the developer actually working on the website if you need : keerthireddiee2@gmail.com
Best Regards.
James. -
February 24, 2023 at 6:21 PM #181126NerdySupportExpert MoumitaKeymaster
James, As you are receiving payments from both PayPal and stripe, hence vendor need to select all of the option: https://prnt.sc/8eqYI4sm9KWd
You can see some vendors still have not added their stripe: https://jhn4wdmbd4.vmaker.com/record/CQ6iYYOBUcVL4LBj
But I tried to place an order using PayPal with multiple vendors and didn’t face any issues.
Can you please check again?
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February 24, 2023 at 7:27 PM #181142JamesParticipant
Yes I’m 100% sure all vendors connected Stripe and PayPal, I did it myself with every vendor.
But I understand you ask me the question the original thread from this problem got deleted.
But you still can see the information in mail from the deleted thread.Best Regards.
James. -
February 25, 2023 at 11:20 AM #181161NerdySupportExpert MoumitaKeymaster
@James, as I need to test on your environment.
So, configure both MVX Stripe and MVX PayPal in sandbox mode
– Connect two vendors with PayPal and stripe under the sandbox environment.So share the shop page of those vendors, so I can test that and log to detect the error.
Looking for your co-opereation regarding the same.
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February 25, 2023 at 2:08 PM #181182JamesParticipant
Hello,
I give you my agreement that you can create vendor and change stripe or paypal in the website (on the staging and on the live website if you need)
There is actually no marketing redirecting on the website so no customer experience would be affected during the test, so i have no problen you can do this.
Do all the test you need.
If you sont have the right acces for the live site and need it let’s me know. (you have the acces to the staging up in this topic)Best Regards.
James. -
February 28, 2023 at 9:40 AM #185219NerdySupportExpert MoumitaKeymaster
James, basically I am not able to connect any stripe account in your site.
My team is checking this on your end.
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February 28, 2023 at 12:55 PM #185249NerdySupportExpert MoumitaKeymaster
James, we have created two vendors
test_vendor and mvx_vendorWe purchased two products from these vendors: https://jhn4wdmbd4.vmaker.com/record/s1f1Nzi1CuRcvXWG
But we are facing issue with PayPal.My team is checking.
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March 3, 2023 at 7:38 PM #187420JamesParticipantThis reply has been marked as private.
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March 3, 2023 at 7:58 PM #187423JamesParticipantThis reply has been marked as private.
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March 6, 2023 at 9:22 AM #187476NerdySupportExpert MoumitaKeymaster
James, I am sorry but I won’t be able to check the difference between the two stripe accounts.
Can you please explain the issue between those two accounts?
Regarding PayPal, I can see that it is working now.
Can you please confirm whether you can pay vendors instantly from the checkout using both stripe and Paypal? -
March 6, 2023 at 3:46 PM #187510JamesParticipantThis reply has been marked as private.
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March 7, 2023 at 12:39 AM #187542NerdySupportExpert MoumitaKeymaster
@James, the stripe support team would be able to assist you here better, to detect the type of account.
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May 18, 2023 at 1:47 PM #192241Sangita Support SquadKeymaster
It’s been a while and we have not heard back from you . We assume your issue is solved now . We are closing this thread . If you face issue in future please open a new thread .
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