[alistair]

Hi when i login i just get a blank dashboard see screen grab

Attachments:

1. 

   Vendor-Dashboard.png
   

[Sangita Support Squad]

Hello @alistair, Sorry to hear you’re facing an issue.

It looks like there might be a theme or plugin conflict on your end. To troubleshoot, please try the following steps:

— Deactivate all plugins except WooCommerce and MultiVendorX
— Switch to a default theme like Twenty Twenty-Five or Storefront
— Check if the issue still persists
If the issue remains even with the default theme and plugins, please set up a staging site (a replica of your live site) and share the staging URL, temporary admin, and FTP access with us so we can investigate further and assist you accordingly.

Also when sharing access, please mark your reply as private for security.

Looking forward to your response.

[alistair]

This reply has been marked as private.

[Sangita Support Squad]

@alistair, thanks for getting back. It looks like the issue is caused by a conflict with your theme. Please enable the debug log, check the error log for details, and share the findings with us. This will help us investigate further and assist you accordingly.

[Sangita Support Squad]

@alistair, thanks for getting back. It looks like the issue is caused by a conflict with your theme. Please enable the debug log, check the error log for details, and share the findings with us. This will help us investigate further and assist you accordingly.

[alistair]

Seems it was this function that was causing the error any idea how to fix it:
*add_filter( ‘mvx_vendor_dashboard_header_nav’, ‘filter_mvx_vendor_dashboard_header_nav’, 10, 1 );{
unset($header_nav[‘shop-link’]); //remove Vendor Shop Link
return $header_nav;
}

function my_page_template_redirect()
{
if( is_tax( ‘dc_vendor_shop’ ) )
{
$shop_page_url = get_permalink( woocommerce_get_page_id( ‘shop’ ) );
wp_safe_redirect($shop_page_url);
exit();
}
}
add_action( ‘template_redirect’, ‘my_page_template_redirect’, 999 );

add_filter( ‘doing_it_wrong_trigger_error’, ‘__return_false’ );

[Sangita Support Squad]

Hi, thanks for your response. Could you confirm if everything works fine after removing the shared code?

[alistair]

Yes it does

[Sangita Support Squad]

Thank you for confirming. Could you please create a staging site and share the staging site URL, along with temporary admin and FTP access, so we can investigate the issue on your end and assist you accordingly?

[alistair]

Here you go:
[28-Feb-2025 13:35:59 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woocommerce-conversion-tracking domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/storage/882/4456882/user/htdocs/wp-includes/functions.php on line 6114
[28-Feb-2025 13:36:00 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the genesis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/storage/882/4456882/user/htdocs/wp-includes/functions.php on line 6114
[28-Feb-2025 13:36:00 UTC] PHP Warning: Undefined variable $header_nav in /home/storage/882/4456882/user/htdocs/wp-content/themes/powder-trader-pro/functions.php on line 443
[28-Feb-2025 13:36:00 UTC] PHP Warning: Undefined variable $header_nav in /home/storage/882/4456882/user/htdocs/wp-content/themes/powder-trader-pro/functions.php on line 444
[28-Feb-2025 13:36:01 UTC] PHP Deprecated: Creation of dynamic property MVX_Vendor::$image is deprecated in /home/storage/882/4456882/user/htdocs/wp-content/plugins/dc-woocommerce-multi-vendor/templates/widget/vendor-list.php on line 27

[Sangita Support Squad]

@Alistair, we’re awaiting access to the staging site. Kindly share it with us so we can investigate the issue and assist you accordingly.

[alistair]

This reply has been marked as private.

[Sangita Support Squad]

@Alistair, Thanks for sharing the access. However, I’m unable to add any custom code to your site to check the changes on the vendor dashboard. Please review and provide the necessary capability.

Additionally, kindly share the FTP access with us. Also, please confirm if we have permission to deactivate plugins and themes on your site to investigate the issue further.

[alistair]

This reply has been marked as private.

[Sangita Support Squad]

@Alistair, Thanks for sharing the FTP details. However, we’re unable to connect using the provided credentials. Please verify them and share the correct ones.

Also, kindly ensure that the issue can be reproduced on the vendor dashboard, as it appears to be functioning correctly currently (https://tinyurl.com/26yp8esa).

[Anushka Sinha]

Hi @Alistair,
We haven’t heard back from you in a while, so we assume your query has been resolved. We’ll be closing this thread now.

If you need any assistance in the future or encounter any issues, feel free to create a new support thread. We’re happy to help!

[Author]

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