[raoul]

Hi, when on the vendor dashboard adding a new product or editing a product, if I select ‘Variable product’ for Product Type, the ‘variations’ tab appears. Then, if I change my product type back to ‘Simple product’ the general tab disappears!

If I refresh the page, the general tab reappears, but this is of course a poor experience for my vendors. Please can you advise how to fix? thanks

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

As per your steps we have tested it at our end and found no issue as you can see here https://www.loom.com/share/0329827025ee44fe92ada7c0d8292f9e

Can you please share a video of the issue that you are facing so that we can check the same at our end.

[raoul]

Sure, here is a screen recording of the issue, see attached

[MVX Support Ninja]

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[MVX Support Ninja]

We haven’t heard back from you for a while, so we presume this issue has been fixed.

If you need any further help, please do open another thread.

[Author]

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