[Jerry Hall]

When adding new video products through the WCMp Advanced Frontend Manager dashboard. I can’t upload videos files, and I get a server error. But I can upload through the WCMp Advanced Frontend Manager dashboard audio and image files with no error.

Also, I am able to upload all media files, video, audio, and image when I don’t use WCMp Advanced Frontend Manager dashboard.

Sincerely,
Jerry

[MVX Support Ninja]

Hello Jerry,

Thank you for reaching out to us.

Sorry for the delay in reply.

We have tested at our end and we could not find any issue as you can see here (https://www.loom.com/share/a43ee88ab1bb4fbab4c44504c1207011).

Could you please share your admin (staging site) access and FTP access and also please mark the reply as private while sharing the access so that our team can look into the issue.

Waiting for your reply.

[Jerry Hall]

Hey thanks you for your response.

The problem is uploading videos from the frontend.
Please try Uploading the videos from the frontend.

Uploading videos from the backend is ok and no problem.

Please test the frontend

Sincerely,
Jerry

[MVX Support Ninja]

Hello Jerry,

By default flow you can upload videos from Vendor dashboard with the help of Advance front end manager or from admin dashboard as the video shared in my last reply.
In these both cases the upload is done from the backend itself.

Now kindly share a video where you are trying to upload the video from frontend so that we can understand your query and help you accordingly.

Waiting for your reply.

[Jerry Hall]

UPLOADING
Dismiss Errors
Juan- john-2020-12-05.mp4
Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.

This is the error message I am getting, whenever I try to upload a video from the frontend.

Sincerely,
Jerry

[MVX Support Ninja]

Hi,
Kindly capture the whole process and share a small video regarding your issue. So we will able to help you out accordingly.

Regards,

[Jerry Hall]

Hey thanks,

We resolved the issue.
We changed some settings and it works ok now.

Question: Can you guys add a feature to the Advance Frontend so that when a vendor uploads a video.
The vendor can set the setting so that the video can not be downloaded and the customer will have to pay a fee
to watch the video in its entirety.
If the customer wants to watch the video in its entirety again, the customer will have to pay another fee.
Anytime a customer wants to watch the video the customer will have to pay a fee to watch the video.

Sincerely,

Jerry

[MVX Support Ninja]

Hi Jerry,

Thank you so much for the suggestion, I shall definitely forward this to the team managing Product enhancement.

Regards,

[Author]

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