[wcreartist]

Hi. I´m using your plugin WC MARKETPLACE and I have a problem.

When a customer makes a purchase, they pass the checkout phase and reach the last step, where they can decide whether to “Pay with a Card” or “Cancel the Order”. If you press “Cancel the order”, the system sends a single notification only to the supplier.

This same problem is repeated if you press the Pay with Card button and on the bank gateway page, cancel the order.

I think this is a problem, and I want no notification to be sent.

Could you help me? Please. Thanks very much. Best Regards

[MVX Support Ninja]

Hi, thanks for reaching out to us.
Our team is looking into it.
Kindly provide us some time.

[wcreartist]

Ok, that you very much. I´m try with this code. I’ll let you know as soon as I try it. Best regards

[MVX Support Ninja]

Sure.

[wcreartist]

Hi Little, I I have tried with the code but it doesn’t work. The problem is the same. I have implemented your code with Code Snippets, attached screenshot file.

Could you help me?

Best Regards

[NerdySupportExpert Moumita]

@wcreartist, can you please create a staging site and share the admin, FTP access so we can check.
While sharing the access don’t forget to mark the response as private.

[wcreartist]

What do you need?
Enter WordPress: administrator and password and access via FTP to the web?
It is right?

[NerdySupportExpert Moumita]

Yes, those are the details we need.

[wcreartist]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[wcreartist]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[wcreartist]

Thank you very much, now it is working. Could you explain to me what you have done?

Best regards

[NerdySupportExpert Moumita]

@wcreartist, we removed the mail for canceled order, we will add the same in our next update too.

[wcreartist]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[wcreartist]

This reply has been marked as private.

[wcreartist]

Hi, I think you haven’t read my last email. Something new? Best regards

[MVX Support Ninja]

Hi,

We have removed previously shared code(reply no #133835) from your theme.
Hope fully the issue is fixed on you end.

Kindly check your site and let us know.

Regards,

[MVX Support Ninja]

we are happy to help you
We would love it if you shared your experience by giving us 5/5 review here :
https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need with an issue with our services when arise.

[Author]

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