[Zia Rahim]

I am getting the error “There is a new version of MultiVendorX Pro available. View version 1.1.1 details. Automatic update is unavailable for this plugin.”

I have updated it manually in the past but I shouldn’t have to do this.

How can I resolve this issue?

[Sangita Support Squad]

Sorry to hear that. But not to worry @Zia Rahim
You can try to update the plugin from Wp-admin >> Dashboard>> Updates.

Else, you can download the plugin from here also : https://multivendorx.com/my-account/api-downloads/

[Zia Rahim]

Hi Sangita

The first option doesn’t work. I don’t want to use the second option because I paid for pro and I expect it to work as all plugins do. You are a big company and I would expect a higher level of professionalism.

Please tell me how I can resolve this issue so it works as intended with wordpress.

[NerdySupportExpert Moumita]

Zia, as much as we want to help you out, the issue you are facing is from your server end.

It might happen that our IP/domain is blocked. Hence your server is not sending the request to our server for the update.

Kindly contact your server admin regarding this issue. If they need any help from us, do let us know.

[Zia Rahim]

Hi

I am the server admin, the website is hosted on digital ocean. Please let me know what IP address I need to whitelist and then I will see if that helps. The non premium version of the plugin updates with no problem so it must be a different IP address for the pro version?

[NerdySupportExpert Moumita]

zia,here is our ip address 141.193.213.10

[Sangita Support Squad]

Its been a while and we have not heard back from you. We assume your query is resolved now. We are closing this thread now. If you need help or face issue in future please create a new support topic.

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