[Dhruv Jha]

Hello,

I have setup chat on website vendor. But when i go to: https://www.tradingtree.com.au/product/bookmark-love/ Chat button is showing. But nothing happens when I click on it. How to fix it?

[NerdySupportExpert Moumita]

Jacinta, I am sorry but I am not able to view any chat button.

Can you please check?

[Dhruv Jha]

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[NerdySupportExpert Moumita]

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[NerdySupportExpert Moumita]

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[Dhruv Jha]

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[MVX Support Ninja]

Hi,
Make sure that the vendor added the required facebook page id from the vendor dashboard storefront.
If the issue persist then plaase share a staging site with a valid admin and also vendor access to debug this issue.

Regards,

[Dhruv Jha]

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[Dhruv Jha]

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[MVX Support Ninja]

Hi,
site not opening. Kindly check the video – https://gdskavr9sw.vmaker.com/record/wat8zWF7r4ab2fUZ

[Dhruv Jha]

There is one more ticket open for that. This plugin is full of issues.

[NerdySupportExpert Moumita]

@Jacinta Thomas, sorry to hear that you have faced some issues. But to be honest it might be some theme or plugin issue that you are facing.

But we will try our best to resolve all the issues. But can you please share all the issues in a single thread, so we can fix this all at a go? Creating multiple threads slows down the process.

We are waiting for your reply.

[Dhruv Jha]

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[Dhruv Jha]

Hi

I have updated the pluin to mutlivenodrx. But chat is still not working. I disabled all plugins and activated default theme so stil not working. There is js error. Could you please fix it?

[NerdySupportExpert Moumita]

@Jacinta Thomas we are not able to access your site for a vendor.Can You kindly check

[NerdySupportExpert Moumita]

Thank you @Janita Thomas for informing about this issue.Give us some time to fix the issue.We will keep you posted.

[Dhruv Jha]

Any updates on this?

[NerdySupportExpert Moumita]

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[Dhruv Jha]

Any updates on this yet?

[NerdySupportExpert Moumita]

Jacinta, we did some research.

You need to follow this facebook setting, only then the chat will work : https://gdskavr9sw.vmaker.com/record/ezpKO2yc1A8PStZP

Let us know if this is working for you too.

[WCMp Admin]

We haven’t heard back from you, so we presume this issue has been fixed.
So we are closing this one.
If you need any further help, do open another thread.

[Author]

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