[dev-8856]

Hi,

I’m currently working on a website where multiple vendors have their own products, therefore they do not share any products.

1. We tested with an order and here is how it went:
— Customer placed and order on a product that came out to 131,05 DKK (99 DKK for the product, 32,05 for the shipping).
>
— Order was received as #366 in WooCommerce. Customer received order confirmation on order #366.
>
— Funds was received in our payment account (131,05).
>
— Supplier received order on #366 and #367 (the suborder).
>
— Vendor account received comission of 63 DKK. (Completely wrong).

So,

1. The comission we take should be a 20% of the PROFIT. Not of the whole order, which more looks like a 50% – I have no idea how the vendor is eligible to receive 63 DKK.
— We know the profit of each product, so therefore a fix would be to charge comission on a specific number we put in. If there was a “Profit”-box we could fill out and charge it from, that would work.

2. The suborder should be ignored. Preferably removed. It is only causing confusion in the whole system. The product is only under this one vendor, so it would not need a suborder to show which vendor it’s from.
— Is there any line of code that just ignores this and does not create it. The vendor does not even need to be able to see orders. I have deactivated a great amount of features in the .php-code.

Thank you in advance.

[dev-8856]

— Vendor account received comission of 63 DKK. (Completely wrong).
— So I found out were this number came from:

Product sells for 99 DKK including 19,80 DKK tax.
Left is 79,2 DKK.
We take 20% comission, which is 15,84 DKK.
Therefore 63,36 DKK is left for the vendor.

However, we are the producers of their product. We still need a way for it to know the profit and calculate from that instead as we are getting 15,84 to cover the cost for the whole product and shipping.

[MVX Support Ninja]

Hi, thanks for reaching out to us.
Our replies are inline with yours:

1.The comission we take should be a 20% of the PROFIT. Not of the whole order, which more looks like a 50% – I have no idea how the vendor is eligible to receive 63 DKK.
— We know the profit of each product, so therefore a fix would be to charge comission on a specific number we put in. If there was a “Profit”-box we could fill out and charge it from, that would work.

>> The default flow of commission is such that the commission gets calculated on product price irrespective of tax price and shipping price.
After calculating the commission if shipping and tax are enabled to transfer to the vendor then it will get added up or else these two amounts will go to the admin. (see screenshot- https://prnt.sc/AvQ6OCvWI5Kp )
Also kindly check your commission configuration once if you’ve set it to admin fees or vendor commission and the percentage via admin dashboard > WCMp > Settings > Payments. (see screenshot- https://prnt.sc/_EA_BYYRASqV )

2. The suborder should be ignored. Preferably removed. It is only causing confusion in the whole system. The product is only under this one vendor, so it would not need a suborder to show which vendor it’s from.
— Is there any line of code that just ignores this and does not create it. The vendor does not even need to be able to see orders. I have deactivated a great amount of features in the .php-code.

>>>> The default flow is such that when an order is created on the woocommerce end, we create the corresponding sub-order only if the product belongs to any vendor.
This is because if a customer places order from multiple vendors at a same time, it will be easier to recognize by sub-order ids that from how many vendors or from which vendors the customer has placed the orders. (see screenshot- https://prnt.sc/NJWMDiw3ner_ )
Also according to the sub-order ids, commissions are also generated.
So, as you can see suborder is an integral part of our plugin. Hence this can’t be disabled.

[dev-8856]

Hi Tithi,

1.
I already set it so that we receive the tax and shipping.
I already set that the admin fee is 20%.
How do I create a tab for “Profit” that I can put a number in and whenever the product is sold, 20% of that number will be sent to the vendor as comission.

2.
The main issue is:
Our supplier is receiving both orders. There has to be a way to avoid that and only let them receive the suborder then. It makes no sense that marks both orders as actual orders.

As for the admin view there could be 10 suborders and I would not care. The issue is just that all orders, both parent and sub are marked as “main orders” and therefore gets sent automatically to the supplier.

[MVX Support Ninja]

>> Hi,
Our replies are in line with yours-
1. How do I create a tab for “Profit” that I can put a number in and whenever the product is sold, 20% of that number will be sent to the vendor as commission.
>>Kindly note the default flow is such that the commission gets calculated on product price and not on profit. This document will assit you accordingly https://multivendorx.com/knowledgebase/setting-up-commission-and-other-payments-for-wcmp/
However, kindly explain what changes are you looking for so we can assist you accordingly.

2. The main issue is:
Our supplier is receiving both orders. There has to be a way to avoid that and only let them receive the suborder then. It makes no sense that marks both orders as actual orders.
As for the admin view, there could be 10 suborders and I would not care. The issue is just that all orders, both parent and sub are marked as “main orders” and therefore get sent automatically to the supplier.
>> The flow is such that vendors will only be able to view sub-order ids. We also tried to recreate this on our end (see video https://www.loom.com/share/10eddc6eff2b4ee7b04b9894eb4bd634 ).
Can you kindly share a screenshot or video of the issue of how you are recreating it so that we can assist you further?

[Author]

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