[asesorait.com]

Hello

I need to have 2€ comission in each order to admin. I need that vendor pays stripe taxes.
I have set up as shown in the images attached.

Results are not correct as you can see in the third image.

Could you assist?

Thank you very much.
Best regards.
Ángela

[Sangita Support Squad]

Hello @asesorait.com Thanks for sharing the screenshots.
Kindly share the screenshots for admin Commission submenu https://prnt.sc/mlRTM12XuEaN also the screenshot of the Transaction details page of the vendor https://prnt.sc/EhmzPMbtvwwx .
To know the details of the transaction kindly go to vendor dashboard >Payments >History and from here click on transaction id https://prnt.sc/4nwuTrSG0WvO to know about the details of the transaction made.

[asesorait.com]

Hello Sangita

Please find attached the screenshots requested.

Thank you very much.
Ángela

[Sangita Support Squad]

Hello @asesorait.com Thanks for the screenshots.
I have checked the flow on my end.
For a product of $10 admin commission is set as fixed and the commission amount is $2. The gateway charge will be borne by the vendor and gateway charge type is percentage and value is 1.
Now when the product gets sold, from the transaction id i get the details of vendor earning as this https://prnt.sc/j2wjXcmiluw0 .
Now can you please create and share the access so that i can check the flow on your end and help you accordingly.

[asesorait.com]

This reply has been marked as private.

[asesorait.com]

Hello

I have replied as private, let me know if you have received it correctly.

Thank you!
Ángela

[Sangita Support Squad]

Thanks for sharing the access.
It seems like you have shared the access to your live site. But we need to disable the theme / plugin to check the flow on your end. So it would be great if you kindly create a staging site using a plugin like WP Staging and share the access with us. After that we can proceed with the testing on your end.

[asesorait.com]

This reply has been marked as private.

[Sangita Support Squad]

Can you please confirm if we can disable plugin / themes on your end to debug the issue on your end.

[asesorait.com]

Yes, please, I confirm it.

Thanks.

[Sangita Support Squad]

The admin access shared by you is not working (https://prnt.sc/Tr1tBZsrhwbD). Kindly check and share the correct credentials.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your issue is fixed now. We are closing this thread. If you need help or face issue in future please create a new support thread.

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