[kevajo]

hello

when we try to visit the sellers’ shop, it does not display the products, otherwise we are only stuck in the header and on a single line of products.

The commission field does not appear when choosing the percentage, we are unable to put the percentage of the commission

Please help see private

[Sangita Support Squad]

@kevajo Sorry to hear that . There might be some theme /plugin conflict on your end . Just to be sure, kindly deactivate plugins other than WooCommerce and MultiVendorX also switch to some default theme like twenty twenty three and check.
If the issue still persists please create a staging site and share the site url , temporary admin , FTP access with us . While sharing the access details don’t forget to mark your reply as private .

[kevajo]

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[kevajo]

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[Sangita Support Squad]

>Hello @kevajo
We have disabled plugins except WooCoomerce , MultiVendorX , MultiVendorX Pro on your end and there is no issue with putting the commission amount . Kindly check the video https://watch.screencastify.com/v/WgbjeGX5HmlJ9dgHl9cA

The issue with the vendor store is coming because of conflict with the theme . When we add custom code to dequeue the style, the page scroll is working but the page style is broken.
check image – https://prnt.sc/46tUryxHL5Uy.

add_action('wp_enqueue_scripts', 'my_remove_scripts', 9999999999999999999999 );


function my_remove_scripts(){
    if( mvx_is_store_page() ){
        //style
        wp_dequeue_style( 'woodmart-style' );
        wp_deregister_style( 'woodmart-style' );
    }
}

Copy

Our team needs to check the issue for shop page breaking . You can keep track of the issue from https://github.com/multivendorx/MultiVendorX/issues/396

[kevajo]

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[NerdySupportExpert Moumita]

@kevajo, we are not able to download the theme file from your site.
Can you please share the theme file over drive so we can check?

Also, may I know when did you start facing this issue?

[kevajo]

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[kevajo]

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[kevajo]

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[NerdySupportExpert Moumita]

Kevajo, we have added the fix in your staging site.
You can also get the fix from here : https://github.com/Biplab-Samanta/MultiVendorX/archive/refs/heads/main.zip

You may share your live site’s FTP access and site URL so we can add the same there.
Make sure to keep a backup.

[kevajo]

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[kevajo]

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[kevajo]

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[Sangita Support Squad]

We have checked some of your vendor store pages on your staging site.We did not find any issue in the vendor store page. Kindly check the video https://watch.screencastify.com/v/IkP2p23onV9yzKKOxdSj .

Also the issue with the commission is caused by some other plugin. We have checked this by disabling plugins on your staging site and there was no issue while putting in the commission amount. Kindly activate the plugins one at a time and identify the culprit to resolve the issue.

On your staging site, we added product-wise commission as 50% and global commission as 30%. And placed an order of 5000 CFA and the commission is getting calculated based on the product-wise commission set. Kindly check the video https://watch.screencastify.com/v/DyYL7j3oSPjWUXWxLhuY

[kevajo]

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[Sangita Support Squad]

Kindly check the videos from here – https://drive.google.com/file/d/1dR6irrkruPaHZBWl_blj0j3rKNQYLzXR/view?usp=sharing
https://drive.google.com/file/d/1WPVuZTbwhHQ9WEJbh-aNjLLodF_fupwq/view?usp=sharing

[kevajo]

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[NerdySupportExpert Moumita]

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[NerdySupportExpert Moumita]

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[kevajo]

Good morning
For more than 1 month I still have not had an answer on my porbleme.

[Author]

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