[desarrollo]

I have a problem. When someone has placed an order for a product and the seller is canceled, the amount of the commission for this product will also appear on the dashboard of his store. Even deleting it from commissions continues to appear. I already tried turning off the plugins and it keeps happening. What can be done so that when a product is canceled the commission that it acquired is also subtracted.

[Sangita Support Squad]

@desarrollo I have checked the flow on my end and once an order gets placed a commission for that gets created. Now if the vendor cancels the order from his end then the corresponding commission gets deleted automatically. Kindly check the video : https://watch.screencastify.com/v/C4Is4jYVozuBg1hXGh6M.
Now if you are referring to something else please share a video describing the flow so that we can recreate that on our end and help you accordingly.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We assume your query is resolved now. We are closing this thread now. If you need help or face issue in future please create a new support topic.

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