WCMp Core
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See screenshot https://www.dropbox.com/s/zzb0to00mcaxqj4/Screenshot%202022-02-20%2003.33.19.png?dl=1
Issue#2
https://www.dropbox.com/s/5gvrn7ojvv7ig12/Screenshot%202022-02-20%2003.36.23.png?dl=1
Why vendor is seeing this error? It should be visible and shown to admin once he approves the paymentsIssue#3
https://www.dropbox.com/s/5gvrn7ojvv7ig12/Screenshot%202022-02-20%2003.36.23.png?dl=1
Already paid comissions are still shown here? why -
Hi, thanks for reaching out to us.
Our replies are inline with yours:
1.Issue#2
https://www.dropbox.com/s/5gvrn7ojvv7ig12/Screenshot%202022-02-20%2003.36.23.png?dl=1
Why vendor is seeing this error? It should be visible and shown to admin once he approves the payments>> As vendor needs the money and asking for a withdrawal. That is why we display this, However, you can edit this text as per your requirement using loco plugin.
2.Issue#3
https://www.dropbox.com/s/5gvrn7ojvv7ig12/Screenshot%202022-02-20%2003.36.23.png?dl=1
Already paid comissions are still shown here? why>> As per the error message, as you can see Stripe is asking you to enable manual payout via stripe dashboard> Settings>Payout Settings>Payout Schedule (see screenshot- https://prnt.sc/SwAmji0wUcv4 )
Kindly enable that and check again. -
You have not provided solution to main problem
See screenshot https://www.dropbox.com/s/zzb0to00mcaxqj4/Screenshot%202022-02-20%2003.33.19.png?dl=1
Completed and shipped orders are still shown as processing -
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Hi, @Marianne and @joffrey
In order to make the order as completed kindly select the orders via vendor dashboard>orders and from bulk option select “Change status to completed” and click on apply.
The orders which had processing/shipped status will be marked as completed.
See screenshot- https://prnt.sc/TRrbgqnPts6d -
Hi, @Marianne and @joffrey, let us assit you with the flow :
– When an order is created on the woocommerce end, we create the corresponding sub-order.
– Now, we check the initial order status of the order from woocommerce’s main order and set same order status for suborders too
– After that, each vendor/admin needs to change order status for each sub-order
– Therefore, apart from initial order status, if you change status of an order, this will not affect the sub order’s statusHence with admin/vendor needs to change the status manually.
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I’ve completed orders from https://affamata.com/dashboard/vendor-orders/ and also I tried completing from main dashboard. It still shows as processing
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https://affamata.com/dashboard/membership-details/
This page still says “Cencel now” instead of Cancel -
New issues
1. vendor page shows wrong withdrawable balance. https://affamata.com/dashboard/ -
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Hi, Our replies are in line with yours:
This page still says “Cancel now” instead of Cancel
>> We have already recreated this on our end and will fix this in our next update.-The vendor page shows the wrong withdrawable balance. https://affamata.com/dashboard/
Vendors are being shown full amounts, while actually stripe deducted fees from order and shipping charges. We need to show the vendor’s actual amounts after deduction, not the whole amount.
>> Can you kindly share a screenshot or video of the issue you’ve mentioned, so that we can assist you further. -
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Hi,
Our replies are inline with yours:
-On the membership page how to change the word “commissions” to “sale’ . We get commissions not the vendors. Vendors make sales.
>>Using the loco plugin you can change the strings are per your need (Loco Translate – https://wordpress.org/plugins/loco-translate/ )
You can go through this documentation for better understanding regarding the flow :
https://multivendorx.com/knowledgebase/wcmp-translation-guide/ io games”– When the order status is still processing, the vendors are shown the amounts in withdraw able
See order status is processing: https://www.dropbox.com/s/9ll4i5cbi7r5sl3/Screenshot%202022-02-28%2002.42.17.png?dl=1
But amount is withdrawable here: https://www.dropbox.com/s/aoekhae3nhb9wkw/Screenshot%202022-02-28%2002.40.37.png?dl=1>>Kindly confirm if you have configured withdrawal settings properly.
In order to restrict withdrawal status via admin dashboard go to WCMp>Settings>Payments> Restrict Order status from withdrawal (see screenshot- https://prnt.sc/lSKs4jMk8Ju6 ) -
ok I’ll check it. one more thing
All orders are disapeard from this vendor now
https://www.dropbox.com/s/4pqh5v0xzeph6u9/Screenshot%202022-03-03%2016.31.11.png?dl=1
While order in wordpress dashaboard are present -
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When a customer renew its subscription he gets this email
Approved Vendor Account ⤴
Congratulations! Your vendor application on %s has been approved!
You have been cleared for landing! Congratulations and welcome aboard!What is this, the customer has renewed, not approved. Same email is using for both approval and renewal.
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Another big problem is when Keto Kitchen’s monthly membership renewed it put them back as a pending vendor in the system ( like its a new subscription). Is this going to happen every month. We have to manually go in and approve again…(I didn’t do it so you can see how Keto Kitch is back to a pending vendor ) And when I approved again , Keto kitchen gets another welcome letter. This can not happen. How do we fix if we even .
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@Marianne WESTERVELT, yes you are right.
We will stop this mail when a vendor will renew the plan. We will add this in our next update.
If you want this fixed on your site, please do create a staging site and share the admin, FTP access.
While sharing the access don’t forget to mark the response as private.
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It was this
https://affamata.com/wp-admin/user-edit.php?user_id=45But now I see all products under this vendor are assinged to no vendor at all. This vendor’s link to all vendor is removed now. what is this? this is disaster.
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The topic ‘Completed and shipped orders are still shown as processing’ is closed to new replies.