[m.mehrabi]

Hi,
I have a problem with this permalink dashboard/vendor-orders/, when I try to access the page from the vendor dashboard it returns me 404 page.
I’ve tried to go to parmalink page in wordpress dashboard and save it without touching anything and the problem persist. Can you help me with this please?
Thanks

[MVX Support Ninja]

Hi, thank you for getting in touch with us.
There is no such issue on our end.
Kindly share your admin,ftp access so that we can look into the matter.

[m.mehrabi]

This reply has been marked as private.

[MVX Support Ninja]

Thanks for the access. Our team will look into it.

[MVX Support Ninja]

Mehrabi, please share the site url.

Also can we disable plugin/theme for testing purpose?

[m.mehrabi]

This reply has been marked as private.

[MVX Support Ninja]

This reply has been marked as private.

[m.mehrabi]

Hi, do you have any news about that borken link?

[MVX Support Ninja]

hii , unless you provide us with the timezone we cannot determine your time according to our IST.

[m.mehrabi]

Rome Timezone GMT +2

[MVX Support Ninja]

Hi , as you can see whenever we are trying to deactivate any plugin for testing purpose this message is popping , kindly guide us through the process

[m.mehrabi]

We have restored a backup, now everything is correctly working. We have disabled a plugin and haven’t seen any error. If you want we can disable the plugins… Tell us which one. Now you can manage again the site trying to see what was the problem… Thanks.

[MVX Support Ninja]

Hello in that case kindly activate/deactivate each plugin at a time to check which plugin is causing the issue

[m.mehrabi]

Hi, found the solution. Actually, the first thing that brake the site when you de-activate the plugins is that Advanced Custom Fields has a function that you have to add in functions.php (acf_form_head();) if it’s in the code while the plugin is not active it brakes everything (obviously).

The second thing is: WPML Multilingual CMS plugin
That plugin brake the permalink “Orders”, maybe it forces the translation on the permalink, but when it is active the link remains the same… so we have to figure it out why that happens. Do you have any idea about that? Meanwhile I try to find a solution on this…
Thanks

[MVX Support Ninja]

Hi , our plugin is compatible with WPML Multilingual CMS plugin as you can see in the documentation : https://multivendorx.com/knowledgebase/setting-up-wpml/
Kindly follow the settings from the documentation for the configuration process
Incase you have any issue then kindly keep us posted we have the access we can check on your site

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