[joffrey.pelletier]

Hi,

Why I can’t used direct charge when I use 3D Secure ?

Best regards

[MVX Support Ninja]

Hi joffrey,
Your replies are inline.
1.This plugin bug my website. I mean the customer can’t added a product in the cart.
I deatived the plugin for the moment.
Do you have any issues ?
>> Kindly note that WCMp doesnot control the product flow.
The product flow is handled by woocommerce.
Kindly contact the support team of woocommerce regarding this issue.
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2.Hi,
Why I can’t used direct charge when I use 3D Secure ?
Best regards
>> Stripe itself doesn’t allow direct charge through 3D secure.
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3.Hi,
This button don t working (no link).
https://11fo813dsg4jqjl4374eoxz8-wpengine.netdna-ssl.com/wp-content/uploads/2021/09/BUTON.jpg
Best regards
>>Thank you for the screenshot. We have find this issue on our end, and working on it. We will fix this in our next update.
You can track the progress of this issue with the help of this link:
https://github.com/wcmarketplace/wcmp-frontend_product_manager/issues/145#issue-1005350934
==================================================================================================================================================================================================================================================================================================================

4.Hi,
This button doesn’t work.
https://11fo813dsg4jqjl4374eoxz8-wpengine.netdna-ssl.com/wp-content/uploads/2021/09/pdf-factures.jpg
Best regards
>> We tried to recreate this on our end but didn’t find any such issues.
https://www.loom.com/share/37e63a56bccb48e69c0d06fd1a23c428
The issue that you are facing may be due to plugin/theme conflict.
================================================================================================================
Please note that kindly maintain one single thread for the issues. Looking forward for your cooperation.

[joffrey.pelletier]

Hi,

1. I m agree with you but thats’ working well when your plugin isn’t activead.
2.ok
3.ok
4. Please check the error in the video attachement.

Best regards

[joffrey.pelletier]

Hi,

The video attachement don’t work.

I just do a screenshoot.

[MVX Support Ninja]

Hi,
Kindly create a staging site and provide the admin,ftp access so that our team can look into the issue.
Also please note, don’t forget to mark the response as private while sharing the access.

[joffrey.pelletier]

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[NerdySupportExpert Moumita]

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[joffrey.pelletier]

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[NerdySupportExpert Moumita]

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[joffrey.pelletier]

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