- This topic has 14 replies, 3 voices, and was last updated 2 years, 9 months ago by
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Hi.
I set the Disbursement Schedule on every month.
But….everytime an item is rented and i set it (as administrator) to paid, there is an automatic email, that the vendor has requested a withdrawl….which he did not. I want wo withdrawl their money only once a month.Another Problem is there with the Dashboard of a vendor. The orders are there but on the direct dashboard, there are still no records für the last 7 days. So no overview
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@glander , Our replies are inline :
I set the Disbursement Schedule on every month.But….everytime an item is rented and i set it (as administrator) to paid, there is an automatic email, that the vendor has requested a withdrawl….which he did not. I want wo withdrawl their money only once a month.
>> Sorry to hear that you are facing issues .
We tried to recreate the situation stated above on our end but did not face any such issue , everything is working fine on our end . . https://watch.screencastify.com/v/jaEgohUiK5pv0xJDePOP
Kindly check by deactivating plugins other than Woocommerce ,MultiVendorX and MultiVendorX Pro on your site . If you still face the issues kindly create a staging site that should be a replica of your live site and share the site url , temporary admin and ftp access with us .
While sharing the access don’t forget to mark your reply as private .
Another Problem is there with the Dashboard of a vendor. The orders are there but on the direct dashboard, there are still no records für the last 7 days. So no overview
>> Can you please share some screenshot to explain the issue so we can assist you with this.
Great news! Joining the MultiVendorX community on Facebook (https://www.facebook.com/groups/226246620006065) is a great way to stay up-to-date with the latest updates and get tips from other users. Look forward to connecting with like-minded people and learning more about MultiVendorX. -
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@glander, as this is a live site, so I need to do some test.
For this I need to create test vendor, enable test payment mode for vendor, etc. Install Email Log plugin.
Can I do this in this site? -
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Hi @glander
We created a test vendor on your end and placed an order . You can see that the emails are shot only related to the order and no email is shot for request of payment withdrawal by vendors https://watch.screencastify.com/v/phogJlmLfPCRONy5CwWv
Kindly check the flow again carefully . . -
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It is really simple .Just go to Vendor Dashboard >> Payments >> Withdrawal , from here simply choose order for which you want to request withdrawal and click on Request withdrawal https://prnt.sc/OJkBc45Jo47n
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Not to worry . You may not have enabled Allow Withdrawal Request option from Disbursement tab under Settings submenu of MultiVendorX . https://prnt.sc/oFBWtpZ-VqVv
Just enable this option to let your vendors request for withdrawals . -
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Hi, we are able to recreate this and we will fix this in our next update.
You can track the issue from here https://github.com/multivendorx/MultiVendorX/issues/372 -
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Sorry for the inconvenience . Withdrawal request mail triggering issue will be fixed in the next update. You can track the issue from here https://github.com/multivendorx/MultiVendorX/issues/385
In the currently released version of MultiVendorX the Automated Email Triggers for Commission With this update, when a commission is marked as paid, an automatic email will be triggered and sent to the respective vendors, ensuring transparency and timely updates.
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- The topic ‘Disable automatic Disbursement and Dashboard Problem’ is closed to new replies.
