[BFMSKE]

Hello,

I need to completely disable the weekly and monthly vendor stats emails, which have been very troublesome. At one point for example, some vendors received reports with other vendors’ sales info, which was very distressing, both for the vendors and for ourselves.

I have tried the following in the last few weeks:

i) Tried to disable the emails using woocommerce>settings>email – this did not work. The emails still went out.

ii) Installed WP Crontrol plugin and tried to delete the weekly and monthly events. However, when I deleted the events, they simply returned. When I tried to pause the events, they were just postponed – the weekly event by two days and the monthly event by two weeks. I need to stop both completely and forever.

Pls let me have the correct code to add in my functions.php file to stop these emails. I am on MultivendorX version Version 4.0.6.

[Sangita Support Squad]

If settings are disabled ,emails should not be triggered.For now install Email log plugin and check if the email is present in the log .If emails are still triggered after disabling the the settings kindly share admin and FTP access of your staging site so we can look into the matter.Also don’t forget to mark your reply as private while sharing the access.

[BFMSKE]

I have an email log plugin. I have checked and strangely enough, the most recent emails (which went out on 8th February 2023) do not appear in the log. Yet, they most definitely went out and in fact there was a mix-up in some individual reports, as described in my last post. What next?

[Sangita Support Squad]

Kindly share the admin and ftp access of your site so that we can check the configuration and help you accordingly.
Also do not forget to mark your reply as private while sharing the credentials.

[BFMSKE]

This reply has been marked as private.

[Sangita Support Squad]

Sorry to hear that you are still facing this issue .As we have rebranded ourselves from WCMP to MVX so in the code you just need to replace wcmp with mvx and it should work perfectly fine.

[BFMSKE]

Pls confrim – you mean I replace wcmp in the code to mvx, so that it will be:

add_filter(‘mvx_enabled_vendor_weekly_report_mail’, ‘__return_false’);

or is there anything else I need to add?

[BFMSKE]

Great. Let me give it a try

[Sangita Support Squad]

Yes ,use this code and it should work fine.

[BFMSKE]

This reply has been marked as private.

[Sangita Support Squad]

This will resolve your issue but if you still face the issue kindly try to return false these filter :
apply_filters(‘mvx_do_schedule_cron_vendor_monthly_order_stats’, true)

[BFMSKE]

Thank you. Will give it a try too.

[BFMSKE]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@BFMSKE, we have two filter. One filter is to stop the mail i.e. ‘mvx_enabled_vendor_weekly_report_mail
Another one is to stop the corn i.e. mvx_do_schedule_cron_vendor_monthly_order_stats

So, you may use any of the filter to stop the mail.

[BFMSKE]

Well noted, thank you. Much appreciated.

[Sangita Support Squad]

It seems like your query is solved,so we are closing this thread . If you need help in future please open a new thread.

[BFMSKE]

Hello,

I still need help with this issue. The weekly and monthly emails are still going out, despite all our discussions. Can you please help?

[NerdySupportExpert Moumita]

Hi, please do share a temporary admin access so we can assist you.

While sharing the access, don’t forget to mark the response as private.

[BFMSKE]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Hi, the settings is already disabled https://prnt.sc/0YnpSbdrlS7j

As you can see, it shouldn’t generate any email. Can you please forward one such mail, if you got any?

[BFMSKE]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[BFMSKE]

This reply has been marked as private.

[Sangita Support Squad]

We have marked our previous reply as private. Can u please confirm what we asked earlier

[Sangita Support Squad]

We have marked our previous reply as private. Can u please confirm what we asked earlier

[BFMSKE]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[BFMSKE]

Pls clarify – do you mean that I move my website to a new server, after I test sucessfully with the staging site?

[NerdySupportExpert Moumita]

@BFMSKE, I am asking you to create a staging site, which will be a clone of your current live site in the same sever.

Then share the access of that staging site so we can assist you accordingly.

[BFMSKE]

Ok. Will do so shortly and revert.

[NerdySupportExpert Moumita]

Sure, we are waitting

[Sangita Support Squad]

It’s been a while and we have not heard back from you . We presume your query is solved . We are closing this thread now . If you face any issue in future please open a new thread .

[Author]

Posts