MultivendorX
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AuthorPosts
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February 9, 2023 at 11:44 PM #180144BFMSKEParticipant
Hello,
I need to completely disable the weekly and monthly vendor stats emails, which have been very troublesome. At one point for example, some vendors received reports with other vendors’ sales info, which was very distressing, both for the vendors and for ourselves.
I have tried the following in the last few weeks:
i) Tried to disable the emails using woocommerce>settings>email – this did not work. The emails still went out.
ii) Installed WP Crontrol plugin and tried to delete the weekly and monthly events. However, when I deleted the events, they simply returned. When I tried to pause the events, they were just postponed – the weekly event by two days and the monthly event by two weeks. I need to stop both completely and forever.
Pls let me have the correct code to add in my functions.php file to stop these emails. I am on MultivendorX version Version 4.0.6.
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February 10, 2023 at 11:33 AM #180159Sangita Support SquadKeymaster
If settings are disabled ,emails should not be triggered.For now install Email log plugin and check if the email is present in the log .If emails are still triggered after disabling the the settings kindly share admin and FTP access of your staging site so we can look into the matter.Also don’t forget to mark your reply as private while sharing the access.
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February 14, 2023 at 12:22 PM #180254BFMSKEParticipant
I have an email log plugin. I have checked and strangely enough, the most recent emails (which went out on 8th February 2023) do not appear in the log. Yet, they most definitely went out and in fact there was a mix-up in some individual reports, as described in my last post. What next?
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February 14, 2023 at 12:45 PM #180255Sangita Support SquadKeymaster
Kindly share the admin and ftp access of your site so that we can check the configuration and help you accordingly.
Also do not forget to mark your reply as private while sharing the credentials. -
February 15, 2023 at 10:35 AM #180267BFMSKEParticipantThis reply has been marked as private.
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February 15, 2023 at 11:03 AM #180270Sangita Support SquadKeymaster
Sorry to hear that you are still facing this issue .As we have rebranded ourselves from WCMP to MVX so in the code you just need to replace wcmp with mvx and it should work perfectly fine.
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February 15, 2023 at 11:42 AM #180271BFMSKEParticipant
Pls confrim – you mean I replace wcmp in the code to mvx, so that it will be:
add_filter(‘mvx_enabled_vendor_weekly_report_mail’, ‘__return_false’);
or is there anything else I need to add?
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February 15, 2023 at 12:01 PM #180272Sangita Support SquadKeymaster
Yes ,use this code and it should work fine.
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February 15, 2023 at 2:07 PM #180277Sangita Support SquadKeymaster
This will resolve your issue but if you still face the issue kindly try to return false these filter :
apply_filters(‘mvx_do_schedule_cron_vendor_monthly_order_stats’, true) -
February 15, 2023 at 2:34 PM #180281BFMSKEParticipant
Thank you. Will give it a try too.
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February 16, 2023 at 12:35 AM #180310NerdySupportExpert MoumitaKeymaster
@BFMSKE, we have two filter. One filter is to stop the mail i.e. ‘mvx_enabled_vendor_weekly_report_mail
Another one is to stop the corn i.e. mvx_do_schedule_cron_vendor_monthly_order_statsSo, you may use any of the filter to stop the mail.
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February 17, 2023 at 11:41 AM #180364Sangita Support SquadKeymaster
It seems like your query is solved,so we are closing this thread . If you need help in future please open a new thread.
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February 27, 2023 at 4:44 PM #184568BFMSKEParticipant
Hello,
I still need help with this issue. The weekly and monthly emails are still going out, despite all our discussions. Can you please help?
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February 27, 2023 at 5:21 PM #184575NerdySupportExpert MoumitaKeymaster
Hi, please do share a temporary admin access so we can assist you.
While sharing the access, don’t forget to mark the response as private.
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February 27, 2023 at 5:38 PM #184581BFMSKEParticipantThis reply has been marked as private.
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February 28, 2023 at 10:24 AM #185225NerdySupportExpert MoumitaKeymaster
Hi, the settings is already disabled https://prnt.sc/0YnpSbdrlS7j
As you can see, it shouldn’t generate any email. Can you please forward one such mail, if you got any?
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February 28, 2023 at 1:02 PM #185252BFMSKEParticipantThis reply has been marked as private.
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February 28, 2023 at 7:57 PM #185842NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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March 1, 2023 at 5:02 PM #186559BFMSKEParticipantThis reply has been marked as private.
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March 1, 2023 at 7:35 PM #186566Sangita Support SquadKeymaster
We have marked our previous reply as private. Can u please confirm what we asked earlier
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March 1, 2023 at 7:35 PM #186568Sangita Support SquadKeymaster
We have marked our previous reply as private. Can u please confirm what we asked earlier
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March 1, 2023 at 8:08 PM #186570BFMSKEParticipantThis reply has been marked as private.
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March 1, 2023 at 9:09 PM #186576NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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March 2, 2023 at 5:16 PM #187348BFMSKEParticipant
Pls clarify – do you mean that I move my website to a new server, after I test sucessfully with the staging site?
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March 2, 2023 at 8:54 PM #187359NerdySupportExpert MoumitaKeymaster
@BFMSKE, I am asking you to create a staging site, which will be a clone of your current live site in the same sever.
Then share the access of that staging site so we can assist you accordingly.
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March 6, 2023 at 2:53 PM #187504BFMSKEParticipant
Ok. Will do so shortly and revert.
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March 7, 2023 at 12:28 AM #187540NerdySupportExpert MoumitaKeymaster
Sure, we are waitting
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May 18, 2023 at 1:43 PM #192240Sangita Support SquadKeymaster
It’s been a while and we have not heard back from you . We presume your query is solved . We are closing this thread now . If you face any issue in future please open a new thread .
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