[Leo]

Good evening,
I am setting up an online shop, which should have the option for some products to be able to sell, and also send an enquiry.
How can I set up the enquiry option as a variable in a product, on the same dropdown option?

(I’m using the WordPress Theme Avada)

[MVX Support Ninja]

Good evening.
As you need the enquiry option for specific products (i.e. variable products), then you need to use our option “you want to exclude any product/category option from enquiry Make sure to exclude only simple products, so enquiry option won’t be applicable for them”. Here you will also be able to do that using this plugin.
.

[Leo]

Where do I find that option? and where/how do I define that it should be a variable for a Product in WooCommerce?

[MVX Support Ninja]

Go to Settings of Catalog and scroll to Exclusion tab.
Once in exclusion tab go to “Product specific exclusion” and select all the simple product which you want to exclude from enquiry. (see screenshot- https://scrnli.com/CukAFi8nwm9J5a )

[Leo]

I still have the problem, that I first need to INCLUDE the enquiry option in the single product page: https://ba8ttfg.myraidbox.de/shop/unkategorisiert/tischkicker/

Is it possible for it to be included on the dropdown menu, which is a variable for the product?
OR
For it to be an extra button beneath “add to cart”. Which is the functional shortcode that I can use?

[Leo]

In other words, what I need is, that you can either BUY the product, normally via the WooCommerce Shopping Cart -OR- send a multiple inquiry via Woocommerce Catalog Enquiry Pro.

[MVX Support Ninja]

Hi, as you are saying you need to enable enquiry for the variable products that means you do not want enquiry for other product types.
In that case you need to enable the enquiry button for all products first and then you can exclude the product types for which you do not want the enquiry (see screenshot – https://prnt.sc/26d2z49 )
You can exclude specific products or if you wish you can also exclude the product categories which you do not want enquiry for.

For this product, as you need to display enquiry button, then please make sure that this product is not added under exclusion list https://ba8ttfg.myraidbox.de/shop/unkategorisiert/tischkicker/

Also if you wish to enable multiple products enquiry then enable the option ( https://prnt.sc/26d2zor ) from here.

[Leo]

Hi,

“Enable Multiple Product Enquiry” is activated, and no product is in the “exclusion” page.

[MVX Support Ninja]

You have to add products in the exclusion tab manually.

[Leo]

I don’t want any product to be excluded. This is not the issue.

The problem, is, that there is no option/button to add a product in the “enquiry list”, in the Single Product Page.

[Leo]

As you can see here: https://ba8ttfg.myraidbox.de/produkt-kategorie/mieten/
You can add the products, instead “Rodeo Ente” (which I excluded in purpose, to test if this works).

But I don’t get the option on the single product page (!!!), to add the item to the enquiry list: https://ba8ttfg.myraidbox.de/shop/unkategorisiert/tischkicker/

[MVX Support Ninja]

Hi,
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and WCMp and check again.
If the issue is still there, switch to some default theme such as twenty sixteen and check again.
If the issue still persists then kindly share your admin,ftp access.

[Leo]

This reply has been marked as private.

[MVX Support Ninja]

This reply has been marked as private.

[Leo]

This reply has been marked as private.

[MVX Support Ninja]

Yes it is working now.
Our team will look into it and get back to you.

[MVX Support Ninja]

We need the access for theme section.
Kindly enable that option so that we can get access to your themes.

[Leo]

Good morning,

you have full admin access, so you should be able to do everything and anything with this wordpress installation.

[MVX Support Ninja]

This reply has been marked as private.

[Leo]

Thank you for troubleshooting.
Sadly, changing the theme is not an option.

[MVX Support Ninja]

The issue you are facing is coming from any plugin.
You can keep the theme unchanged and check which plugin is causing the issue.

[Leo]

Good morning,

The plugin/theme collission has been solved by the theme author, and should be made public on their next update.

Now, to go back to the initual purpose of this thread; is there a way to include the Enquiry as a variable in a product (on the dropdown)?

[MVX Support Ninja]

As explained earlier you need to enable enquiry for all the products and exclude only the simple products type and by doing so, the catalog enquiry button will be there only for variable products.

[Leo]

Enquiry is enabled for all the products, and the option is not being shown as a variable under “Service”.

The option to “exclude” products on your plugin isn’t working either, maybe it is related to that?

[MVX Support Ninja]

Hi Leo, I am not able to access your site, can you please check https://prnt.sc/26mg76h

[Leo]

I was testing deactivating plug-ins like you had asked, regarding the other issue. It should work again right now.

[MVX Support Ninja]

Sure.

[Author]

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