[Picflick]

Hi,
I am trying to select a subscription package, but the recaptcha is failing!
Please see video here – https://www.loom.com/share/595da4793ac54f76969cca617a221602?sid=03d952b7-fae7-40a2-90c5-5bae8c0717d0
What is the issue?!

[Picflick]

Sometimes it works. I have to reattempt like 5 times – why and how can I fix please.

[Sangita Support Squad]

@Picflick I regret to learn that you encountered an issue on your side. We’ve examined the process on our end and did not encounter any problems with the reCAPTCHA verification. It’s important to note that the reCAPTCHA call is initiated by Google, and our plugin is not involved in that process. Therefore, I recommend carefully reviewing the settings associated with reCAPTCHA in your Google account to ensure everything is configured correctly.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

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