WCMp Advanced Frontend Manager
-
AuthorPosts
-
-
September 5, 2023 at 6:11 PM #195914
calopez
ParticipantHello!!! The plugin works very well when a customer wants to buy only one product, but when they add more products to the shopping cart from different sellers, it doesn’t allow the purchase. Could you help me?
-
September 5, 2023 at 8:18 PM #195916
Sangita Support Squad
Keymastercalopez Sorry to hear that you are facing an issue.
We have checked this on our end but we are not facing any issue while buying products from more than one vendor. Kindly check the video
It seems like there might be some theme/plugin conflict on your end. Just to be sure, deactivate all the plugins except WooCommerce and MultiVendorX on your end and check again.
If still the issue persists please create a staging site that should be an exact replica of your live site and share the staging site URL, temporary admin and FTP access with us. So that we can check the issue on your end.
While sharing the access don’t forget to mark your reply as private. -
September 9, 2023 at 8:42 PM #196039
calopez
ParticipantThis reply has been marked as private. -
September 11, 2023 at 1:27 PM #196059
Sangita Support Squad
Keymaster@calopez
You can check the video from here https://fluvid.com/videos/detail/8Mg9_uGZzEC5Dn_oR.
However, as you are facing issue on your end hence you can download the plugin from here – https://github.com/multivendorx/MultiVendorX.git and follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted. -
September 11, 2023 at 1:52 PM #196061
calopez
ParticipantThis reply has been marked as private. -
September 11, 2023 at 2:18 PM #196064
Sangita Support Squad
KeymasterKindly deactivate the MultiVendorX pro and activate the MultiVendorX first.
-
September 11, 2023 at 2:30 PM #196065
calopez
ParticipantThis reply has been marked as private. -
September 11, 2023 at 3:02 PM #196067
Sangita Support Squad
KeymasterKindly download the MVX from here https://multivendorx.com/my-account/api-downloads/ and replace the old file with the new plugin file then activate the MultiVendorX pro.
-
September 11, 2023 at 6:25 PM #196078
calopez
ParticipantThis reply has been marked as private. -
September 11, 2023 at 8:13 PM #196081
Sangita Support Squad
KeymasterKindly keep a back up of your site before we deactivate MultiVendorX and MultiVendorX Pro on your end add the new plugin files. Also once you are done taking up the back up please let us know.
-
September 15, 2023 at 6:12 AM #196210
calopez
ParticipantThis reply has been marked as private. -
September 15, 2023 at 9:37 AM #196212
Sangita Support Squad
KeymasterSo can you please confirm if we can deactivate and delete the current MultiVendorX and MultiVendorX pro on your end and add the new plugin files.
-
September 15, 2023 at 10:09 AM #196213
calopez
ParticipantThis reply has been marked as private. -
September 15, 2023 at 2:08 PM #196222
Sangita Support Squad
KeymasterWe have added the new plugin files on your end. Kindly check now if you are still facing the issue with order processing or not.
-
September 15, 2023 at 5:23 PM #196242
calopez
ParticipantThis reply has been marked as private. -
September 15, 2023 at 5:47 PM #196245
Sangita Support Squad
Keymaster@calopez Kindly let us know which payment method are you using for placing orders. Also check if the same issue occurs for some manual payment method like Cash on delivery or Bank transfer.
-
September 15, 2023 at 6:09 PM #196249
calopez
ParticipantThis reply has been marked as private. -
September 15, 2023 at 6:31 PM #196250
calopez
ParticipantThis reply has been marked as private. -
September 16, 2023 at 5:25 PM #196332
Sangita Support Squad
Keymaster@calopez our team will look into this. As we are closed due to weekends the reply might get delayed. .
-
September 18, 2023 at 7:15 AM #196357
calopez
ParticipantThis reply has been marked as private. -
September 18, 2023 at 1:36 PM #196363
Sangita Support Squad
Keymaster@calopez Can you please check once by placing a test order with some manual payment method such as bank transfer or COD and let us know if the same issue is occurring while processing an order or not.
-
September 18, 2023 at 2:30 PM #196371
calopez
ParticipantThis reply has been marked as private. -
September 18, 2023 at 5:53 PM #196378
Sangita Support Squad
Keymaster@calopez Kindly follow the below steps on your end and check if you are facing any issue on your end or not –
– Disable all plugins (including your custom payment plugin) except WooCommerce, MultiVendorX , MultiVendorX Pro on your end
– Remove custom codes from your theme if you have added any, or switch to some default theme such as twenty twenty three/storefront etc.
— Go to WooCommerce >>Settings>>Payments, here enable any manual payment method (for example- Bank transfer)
— Now place an order to check if you face any issue on your end or not.
Please do keep us posted. -
September 22, 2023 at 2:05 PM #196536
calopez
ParticipantThis reply has been marked as private. -
September 22, 2023 at 6:11 PM #196542
Sangita Support Squad
Keymaster@calopez Thanks for the update. It seems like the issue is coming from some other plugin. So enable the plugins one at a time on your end to identify the culprit.
-
November 22, 2023 at 9:56 AM #214088
Sangita Support Squad
KeymasterIts been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please create a new support topic.
-
-
AuthorPosts
The topic ‘Error processing the order. Please try again.’ is closed to new replies.